Knut: Flexible local transport for the north of Frankfurt

Front view of the electric shuttle, plastic letters "KNUT" marked"

© rms GmbH

It doesn't always have to be bus and train: With the On-demand service "Knut", passengers in the north of Frankfurt benefit from a completely flexible local transport system. Three electric minibuses operate daily from 5 a.m. to 1 a.m. - with no fixed departure times and no fixed routes. For boarding and alighting, passengers have access to over 600 "virtual" as well as existing stops. Journeys between the city districts are just as easily feasible as journeys to transfer points such as the underground stations Nieder-Eschbach, Bonames Mitte and Kalbach as well as the suburban train stations Berkersheim and Frankfurter Berg.

The service area

The service region for Knut includes Bonames, Harheim, Nieder-Erlenbach and Nieder-Eschbach and thus creates a connection between the four districts. Knut complements the existing public transport services and offers a further feeder function to the underground train routes U2, U9 and the suburban train route S6.

This is how Knut works

Unlike buses and trains, there is no timetable with Knut. You order Knut when you want to go and the electric shuttle is usually there in less than 10 minutes. If other Knut users want to go in the same direction as you, Knut picks them up on the way.

1. Register

Visit your app store and download the free RMV On-Demand app – for iOS or Android.

2. Order

Book a Knut ride and pay with stored credit card or PayPal.

3. Drive off

You can see when Knut will arrive in real time – usually in less than ten minutes.

The Knut fare

One trip, one fixed price – no matter how long you are on the road. If you own a valid ticket, the basic fare is waived. Payment is made via the payment method stored in the app – by credit card, via PayPal or with cashless payment in the vehicle.

Normal Reduced fare*
Basic fare 2.00 euros Not applicable
Convenience surcharge 1.00 euros 1.00 euros
Price per km 0.30 euros 0.30 euros

* Children, holders of a valid ÖPNV (Local public transport) ticket, passengers

FAQ: On-Demand

  • Questions about Knut

  • Knut operates daily from five o'clock in the morning until one o'clock at night.

  • Passengers in the four northern districts of Frankfurt Bonames, Harheim, Nieder-Erlenbach and Nieder-Eschbach can use Knut.

  • The electric minibuses offer five seats. It is easy to get in and out thanks to the large sliding doors on the side. The interior is spacious so that no seats have to be folded down when getting in or out.

  • You can order your journey via the RMV On-Demand app. For passengers who do not have access to the On-demand app, it is also possible to book a journey by telephone.

    For a telephone booking, passengers must register once in person RMV-MobilitätsZentrale Frankfurt - Verkehrsinsel at Hauptwache and they will be assigned a customer number. Once you have stated the customer number, you can book your journey via the RMV service telephone (069 / 24 24 80 24).

  • In Frankfurt, On-demand shuttle transport is called Knut. Knut stands for Kompakt (Compact). Nachhaltig (Sustainable). Urban. Typically Frankfurt. The name of the new means of transport should be short, easy to understand and quick to remember. Just Knut, that's all.

  • There is a basic fare of two euros per journey, but holders of a valid ticket, children and passengers are exempt from this. In addition, there is a convenience surcharge of one euro and a kilometre price of 30 cents. Passengers can pay via the app by credit card or PayPal. You can also pay by card in the vehicle.

  • General questions

  • Please use our customer portal to reach the contact person responsible for your individual request. Alternatively, you can contact us via the RMV service telephone (069 / 24 24 80 24), or Facebook and Twitter.

  • Anyone can use the On-Demand services on RMV. Children (up to and including 5 years of age) require a child seat or infant carrier and must be accompanied by a person of adult age. Children and young people (6 to 12 years or up to 150 cm tall) need a seat raiser. This is available in the vehicle.

  • The On-Demand app and the On-Demand service can be used by everyone. When booking, you can indicate if you need a wheelchair or walker space. Vehicles are equipped with a ramp for barrier-free access. People with visual impairments can operate and use the app via voice-over. The basic fare is waived for holders of a severely disabled pass.

  • After the ride, you have the option to rate the service in the app.

  • Questions on booking

  • You will receive the booking code after your booking has been confirmed in the app. Please have the code ready when boarding the vehicle and give it to the driver.

  • Yes, it is possible to book your ride in advance. Simply select the desired departure day and time in the app (available in the Google Play Store  or Apple App Store or book by telephone with our local partner.

  • If you give us sufficient notice, you can cancel your booking free of charge. You can do this in your booked journeys under "Details".

    a) In the case of an ad-hoc booking with an immediate request for a ride, a cancellation free of charge is possible up to 60 seconds after booking.

    b) For advance bookings or permanent bookings, a journey can be cancelled free of charge up to 60 minutes before the journey.

  • After booking, you will receive a trip confirmation and a booking code. Please go to the pick-up stop at the booked time, you can see the estimated time of arrival at the pick-up location in the app. Please be prepared with the booking code when boarding.

  • You can book your rides easily via the on-demand app (in the Google Play Store or Apple App Store) or by phone directly with our local partners .

  • Yes, telephone bookings are also possible. To do so, you need to register with our local partner. There you can then also book a ride by phone.

  • Once you have entered your starting point and destination address, you can enter further details such as the number of people.

  • Questions about the journey

  • The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

  • You can take one piece of hand luggage with you, e.g. a bag or a rucksack. If you have larger items of luggage such as suitcases or prams, please indicate this when booking. Bicycles or bulky items cannot be carried.

  • In the app, you can see where you will be picked up, which vehicle is coming and when it is expected to be there. You can track the current position of the vehicle at any time.

  • Virtual stops are the places where you get on or off the On-demand shuttle. These are usually even closer than the nearest public transport stop. The on-demand app will guide you to your virtual stop after booking. Alternatively, our customer service will tell you exactly where you will be picked up.

  • The driver will wait for a few minutes at the pick-up location and will try to call you.  If you are not available, your journey will be cancelled. A fee may be charged for this.

  • The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

  • Questions about payment

  • If you have an RMV travel permit valid in the area being serviced, you can indicate this when making your booking. The discount will then be automatically taken into account.

  • You can pay by credit card, PayPal or with cashless payment in the vehicle. You select your preferred mode of payment in the app. When booking via the app, the fare is already displayed before the booking is completed. You can also pay with cashless payment in the vehicle when booking by phone.

  • The RMV 10-minute guarantee does not apply to on-demand shuttle services, as these do not run according to a timetable.

Knut impressions

Side view of electric shuttle with lettering: KNUT On-Demand-Shuttle

© rms GmbH

Front view of the electric shuttle, plastic letters "KNUT" marked"

© rms GmbH

Exterior view of electric shuttle with lettering: Call me by app!"

© rms GmbH

Interior of the electric shuttle with five seats

Spacious, comfortable seats
© rms GmbH

View into the engine room of an electric shuttle

View into the engine room of KNUT
© rms GmbH

Opened refuelling device of the electric shuttle

"Refuelling" is done electrically.
© rms GmbH

Power instead of fuel gauge

Power instead of fuel gauge
© rms GmbH

View of the driver from the steering wheel, speedometer and smartphone

Passengers and destinations are coordinated via the app
© rms GmbH

Exterior view of the electric shuttle KNUT

© rms GmbH

Exterior view of the electric shuttle KNUT

© rms GmbH

f.l.: Dr.-Ing. Tom Reinhold (traffiQ Managing Director), Dr. Michael Barillère-Scholz (Managing Director of ioki), Prof. Knut Ringat (RMV Managing Director) and Bruno Ginnuth (Managing Director of the operator CleverShuttle) present the new on-demand service.

"Electric shuttle KNUT on the road".

Knut on the road in Bonames
© rms GmbH

Further information on the project

The joint project OnDeMo is running as a pilot project until 31.12.2024. For more detailed information on the project, which is funded by the Federal Ministry of Transport and Digital Infrastructure, please visit https://sites.rmv.de/ondemo.

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