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eTicket RheinMain - The RMV Mobility Ticket

eTicket RheinMain - Your tool for purchasing tickets

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Many RMV tickets are already issued via the eTicket RheinMain. Customers with annual tickets, students and holders of monhtly and weekly tickets travel with this eTicket smartcard.


What is the eTicket RheinMain?

The eTicket RheinMain is the RMV’s Mobility Ticket. Tickets are stored on it electronically. The eTicket RheinMain can be used again and again to purchase tickets. 

Furthermore, the eTicket RheinMain can also be used to access car sharing vehicles, pedelecs, electric cars, etc.

eTicket RheinMain - The RMV Mobility Ticket

(© RMV)


Which tickets are issued via eTicket RheinMain?

The following tickets are issued via eTicket RheinMain:

Exception: tickets for cross-network fare zones will still be issued in paper form.

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How do I purchase the eTicket RheinMain?

Available at numerous sales offices, at ticket machines bearing the eTicket logo or online

Electronic tickets for the eTicket RheinMain are available at eTicket RheinMain sales offices. These are the RMV sales offices with the light blue eTicket logo and the Deutsche Bahn travel centres.

Weekly and monthly tickets for adults are also transferred to your smartcard at ticket machines bearing the eTicket logo. Be sure to always have your eTicket RheinMain with you to do so. eTicket-compatible  RMV ticket machines can be found at the stations and rail stops for regional traffic.

To purchase, place the smartcard on the area marked with the (((e logo and purchase your ticket as usual. The new ticket will then be added to your eTicket RheinMain within seconds.

Currently, Verkehrsgesellschaft Frankfurt (VGF) ticket machines in Frankfurt are also being upgraded, to enable purchasing electronic weekly or monthly tickets for adults.

All subscribed RMV annual tickets and within the transport district - except the 65-plus annual ticket - can also be booked online via RMV TicketShop. There you can also buy weekly and monthly tickets for adults (except for cross-network fares) to store on your eTicket smartcard.

If your smartcard is not registered in your name, you can only have it replaced at the sales office by showing the purchase receipt you received when your smartcard was first issued. If you did not receive a purchase receipt for the smartcard or if you disposed of it, please contact the sales office that issued it prior to possible replacement, to obtain it again (the receipt for a ticket purchase is not accepted!).

If you do not yet have an eTicket RheinMain and are not already an annual ticket or CleverCard subscriber, you will receive the eTicket when purchasing one of the tickets listed at the eTicket RheinMain sales offices.


Electronic readout and update

View what’s stored on the eTicket RheinMain

Your eTicket RheinMain holds the electronic information necessary for you to travel by RMV bus and rail – meaning your ticket information and for individual tickets, also your masked name, date of birth and gender as well as the last ten transactions as a service function in terms of consumer protection. You can review the information stored to your eTicket RheinMain yourself at various locations.

Learn more in the article: Easily read the eTicket RheinMain

Transferring tickets to the eTicket RheinMain

Changes to the contents of your ticket and new tickets are provided electronically to be saved to your eTicket RheinMain. We will show you how to easily update your smartcard.

Learn more in the article: Easily update the eTicket RheinMain


More service with registration

Why you should have your eTicket RheinMain registered in your name

Registration makes replacement easier, in the event you ever lose your eTicket RheinMain. For example, a purchase receipt is not required when ordering a replacement. However, registration is not required to use the ticket!

How and where do I register my eTicket RheinMain?

You can register the eTicket RheinMain right at the sales office or online. When purchasing products such as annual tickets (without a subscription) or monthly tickets, the choice is yours: The employees will gladly register your smartcard to your name in the system, so it can be replaced quickly without a purchase receipt should you ever lose it. When purchasing individual annual subscriptions and CleverCards, the eTicket RheinMain is automatically registered to your name in the system.

Register online at meinRMV

Visit "meinRMV" to register your mobility ticket. To do so, first follow the simple registration steps at "meinRMV". You will receive the registration data (smartcard number and password) from the contracting partner together with your smartcard. In your "meinRMV" account, go to "Managing My Chip Cards" to access the following:

  • General information concerning the technical validity of your smartcard
  • Information about the smartcard user (this data can be edited online)
  • Order a replacement smartcard (including blocking) if your card is lost or broken
  • View all (active) tickets stored on your smartcard, e.g. weekly and monthly tickets
  • View all (active) subscribed annual season tickets, edit the contractual data for those tickets (e.g. changing the adress or credit card details), and download the invoices for all subscribed tickets valid in the last 13 months
  • Customers of a CleverCard/CleverCard kreisweit can use all services except editing stored data.
  • View the last ten expired (no longer valid) tickets stored on your smartcard
  • Cancel the registration of your smartcard

Please note: The online manager at meinRMV cannot be used for VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt) smartcards at this time.


Frequently asked questions

How do I purchase a ticket for the eTicket RheinMain?

New RMV season tickets - i.e. weekly, monthly or annual tickets - can be uploaded to the eTicket RheinMain again and again. A new ticket can be purchased at any sales office bearing the blue eTicket logo, online from the RMV TicketShop or a RMV or VGF ticket machine. Important: Always have your smartcard with you because it is the carrier medium for your ticket.

How long can a smartcard be used?

RMV season tickets are electronically stored on the eTicket RheinMain. Therefore, the eTicket can be used to purchase tickets again and again. Even if your eTicket is "empty", i.e. there are currently no tickets stored on it, you keep your eTicket RheinMain for the next time you purchase a season ticket. It must be replaced after a period of 5 years at the latest.

What do I do if I lose my eTicket RheinMain?

Lost smartcards or unreadable smartcards with valid tickets can be replaced for a fee of 10.00 Euro. If the smartcard is clearly defective, there is no fee for replacement.

If your eTicket RheinMain is registered on "meinRMV", you can block the smartcard online and will receive a replacement smartcard (an electronic copy of your original eTicket) by post within a few days. For faster service, a replacement smartcard can also be issued right at the sales office.

If you did not register your smartcard, you can only have it replaced at the sales office by showing the purchase receipt you received when your smartcard was first issued. Your lost eTicket RheinMain will be blocked. All tickets stored on it will be replaced - including the transferable ones.

If you also use additional services with the eTicket RheinMain, you will need to notify the respective provider of the new smartcard number. Along with the replacement card, will also receive new registration information for managing your smartcard at meinRMV.

Customers, who purchased their eTicket RheinMain from VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt), must contact the respective sales partner, to find out which services are available to them.

How is the eTicket RheinMain checked?

As in the past, many bus routes require you to show the ticket when boarding bus. However, the eTicket RheinMain is no longer checked by the crew but instead by a reader with a digital display. Data is exchanged between the built-in chip and the reader via magnetic waves. A visual and acoustic signal indicates the ticket is valid, given that all relevant ticket information is stored on the chip. "OK", a green light or a green check mark will then appear on the screen.

Rail cars do not have permanently installed ticket checkers. In this case, the ticket inspectors working for the transportation companies still check whether or not the passenger has a valid ticket. Ticket inspectors are also still used on buses, especially where there are no ticket checkers (e.g. some urban transport facilities). The ticket inspectors have readers for the eTicket RheinMain.

When an eTicket is checked, a control data record is generated and transferred to the sales system. This transmission serves analysing misuse.

What is stored on the eTicket RheinMain?

1. Ticket information

The purchased season ticket is stored on the smartcard, i.e. what type of ticket it is, in which fare zones it can be used and for how long. A total of up to eight valid and occasionally expired tickets can be stored. In line with data minimisation, the old entries are consecutively overwritten as of the ninth entry.

2. Personal information

All personal information is solely used for purposes of ensuring a smooth execution of the eTicket RheinMain process.

For individual fare products, such as the individual annual ticket or the 65-plus annual ticket and the CleverCard, the chip of your eTicket RheinMain contains the masked name of the owner as well as date of birth and gender. Masked storage means only the first letter of the first name and surname are stored in plain text. In the case of all other transferable fare products, the chip merely contains the ticket information and not any personal information.

3. Transaction data

The last 10 transactions (inspections and ticket purchases) are stored on the smartcard for reasons of transparency.

The eTicket RheinMain features maximum security for its users with respect to data protection. Processing of personal data occurs in compliance with the applicable Data Protection Act of the State of Hesse (HDSG) and the German Federal Data Protection Act (BDSG). Data protection authorities were involved in developing the process.

All data protection requirements such as transparency, data minimisation and deletion options are met. And you can be sure: Individual movement profiles cannot be generated!

How do I cancel a ticket issued for the eTicket RheinMain?

Tickets issued for an eTicket RheinMain can either be returned or cancelled directly on site or in writing by post. The ticket on the smartcard will be blocked on the requested expiration date of the agreement or upon receipt of the written notice (date stamp is the last date of use) and will then no long be valid.

The smartcard itself does not need to be returned - it can be used again when purchasing new tickets.

For more regulations on terminating the agreement please see Fare regulations (only in german) under item 3.2.3 and the Special conditions (only in german) for the respective ticket.


Data privacy at eTicket RheinMain

The RMV has decided upon the Standard (((eTicket Deutschland for the conversion of the season ticket to the eTicket RheinMain. The benefits are obvious: This nation-wide standard enables the use of Chip cards for the first time in various networks. It is considered especially safe from misuse, manipulations or forgeries and it satisfies the high German data protection requirements. This standard has been developed in close cooperation with the Conference of the data protection commissioners of the federal government and the states and has been coordinated with the Commissioner for Data Protection of Hesse. The special focus in this was on data protection, data economy and consumer protection. Movement profiles should not and are not created with the eTicket RheinMain. First and foremost, the passengers should have the highest possible data transparency and should be able to understand what happens with their data. For this, every holder of an eTicket can see his/her data stored in the RMV mobility centres – and can even have transaction data deleted.

What is saved on the eTicket RheinMain

There are three separate areas on the memory chip: Just like on a paper ticket, specific information is saved, which identifies the holder of the eTicket (personal data) and which season ticket has been acquired (ticket data). As a service function in the sense of consumer protection, the last ten transactions with the Chip card are saved in a kind of log book (usage data). These are recorded as digital client voucher for complaints, for example, in order to submit proof when passengers have complaints. These control entries are comparable with machine printouts and endorser stamps in case of paper tickets. At the same time, they help in personal checking of individual eTickets, so that a stranger cannot use it. The following applies in principle: The eTicket RheinMain is as good as money and should therefore be kept safe and protected like an EC or credit card.

Which personal data is saved

In case of individual tickets, name, gender and date of birth of the passenger are saved on the Chip card, so that the ticket holder can be identified during a check. Here, the name is not saved in clear text; rather, it is 'masked' with letters, numbers and special characters, that is, it is encrypted. Thus, the name can be matched, for example, with the help of the ID card, but cannot be read (Example: Max Mustermann, date of birth 01.03.2001, male, M1x@M8n 03/2001 M). Other data like a passport photo has been deliberately waived for the purpose of data economy. Therefore, the following is applicable for season ticket holders: Always carry the personal ID or another photo ID along with the eTicket. As regards passengers, who buy only transferable season ticket products, no personal data is saved on the Chip cards.

Which ticket data is saved

Naturally, the season ticket that is acquired is also saved, that is the ticket type, for which tariff zones and for how long it is valid. During each ticket check, it is not just checked whether the travel permission is valid, but also whether the transferred data record is free of manipulations.

Which usage data is saved

Furthermore, the Chip card saves specific usage data in a log book: Always, when the eTicket is held at a checking device (so-called transactions) – for example in the bus or during a ticket check. Thereby, all journeys are not necessarily completely recorded, if for example in city train and metro journeys the eTicket did not come in contact with a checking device. Only the ten most recent transactions are saved. For the purpose of data economy, the old entries are overwritten one after the other from the eleventh entry. This usage data includes time, place and type of the transaction, the terminal number, the ticket/product number, the line and trip number. The checking device sends the data record to the eTicket background system of the RMV and there it is checked whether there also exists a sales data record for the checked eTicket RheinMain. That helps in verifying misuse like manipulations, duplicates or double registrations with one Chip card. This checking data is only saved on the eTicket of the passenger. On the RMV servers, this data record is again immediately deleted after the checking analysis.

Why this data is saved

The above-mentioned personal data and the ticket data is required to verify the travel permission of the eTicket user, whether the ticket is actually valid for this journey. At the same time, it is also checked whether the Chip card is free of manipulations. The log book entries help the passengers in carrying out individual checks. Afterwards, the passenger himself can always check how his eTicket was used. Thus, the highest possible data transparency exists in the sense of consumer protection. If the customer desires, the log book entries at an outlet can be deleted.

Who can read the data on the eTicket RheinMain

The ten log book entries are only saved on the Chip card. The network-wide background system, to which for example the control transaction data record is sent, saves the last data record only for checking analysis. It is automatically deleted afterwards. There is no central server, which saves the entries generated by the passengers for longer time. Employees of the RMV or the transport company have the facility to see the last ten transactions only in the RMV mobility centres, when the passenger provides his Chip card. No worry about movement profiles: On one hand, the creation is legally prohibited. On the other hand: The few, select log book entries (for example in the bus or during a ticket check and of those, maximum ten), are not sufficient to create a movement profile. A chance reading of a strange ticket is also not possible. The data is exchanged via NFC (Near Field Communication). For this purpose, the transmitter and receiver must be kept a few centimetres close on top of each other. If the eTicket is in a wallet and this in turn is in a jacket or a trouser pocket, then even the wilful reading of a strange ticket in passing is more than improbable. Basically, the eTicket must be protected just like a bank or credit card from unauthorised access by an unauthorised person.


The RMV mobility card – attractive partners offering attractive conditions

In addition to tickets, the RMV mobility card also provides space for additional offers, allowing you to be even more flexible and mobile. The following partners offer RMV mobility card users partially discounted rates:

 

Use the offers from book-n-drive Carsharing with the eTicket

book-n-drive is the largest Carsharing provider in the Rhein-Main region and also offers its customers-the option of using vehicles from DB Flinkster as well; quickly and easily without registration. This cooperation makes more than 4,000 vehicles available to the book-n-drive customers throughout Germany.

Your travelling becomes even more flexible with the Carsharing vehicles from book-n-drive: Approximately 1,000 vehicles can be rented at 260 locations in the entire RMV area. This guarantees the right vehicle for all tastes and occasions.

A special treat awaits holders of the eTicket RheinMain upon registration: They start off with a 30.00 Euro travel credit, which equals approx. 150 free kilometres including costs for petrol. You can freely choose which fare you prefer and registration in the Basic fare is even free of charge.

If you are interested in this additional option, simply register at www.book-n-drive.de/rmv. In order to have your driving licence checked and to sign the user contract, please visit one of the RMV Mobility Centres in Darmstadt, Frankfurt, Mainz, Offenbach or Wiesbaden or book-n-drive’s central Service Office Rhein-Main in Frankfurt.

You can book and reserve Carsharing vehicles quickly and easily online on your home PC via book-n-drive.de, by phoning the booking hotline or using the app on your smartphone.

book-n-drive Carsharing website (in German): www.book-n-drive.de/rmv

 

Use the offers from Flinkster with the eTicket

You would also like to use your eTicket RheinMain outside of the RMW area? No problem, as long as you are willing to hit the street. Although it is then no longer valid as a ticket, it is still the key to Flinkster Carsharing vehicles and therefore, you can be (auto)mobile all over Germany.

Approximately 4,000 vehicles, including environmentally-friendly electric vehicles, can be rented at locations in more than 140 German cities. So you can be sure that your trip will not end prematurely at the train station.

If you are registered at book-n-drive, you also have the option of using the Flinkster vehicles; quickly and easily without additional registration. 

You can book and reserve Carsharing vehicles quickly and easily online on your home PC via flinkster.de, by phoning the booking hotline or using the app on your smartphone.

Flinkster website - My Carsharing (in German):  www.flinkster.de

 

Rhein-Main stadtmobil

With the eTicket RheinMain, you have 175 Carsharing vehicles at your disposal in Frankfurt, Offenbach, Hofheim, Bad Vilbel, Friedberg and Alsfeld at particularly favourable rates. And using your eTicket to access the stadtmobil service will give you another financial benefit: the one-off stadtmobil registration fee is reduced to € 25. And it also contains travel credit of € 10.

If you would like make use of this additional function, just take your eTicket, passport and driving licence to the Frankfurt Hauptwache Mobility Centre, Hofheim Mobility Centre, Offenbach Mobility Centre or to the office of Rhein-Main stadtmobil at Frankfurt Central Station and register.

You can also book and reserve Carsharing vehicles quickly and easily online on your home PC at rhein-main.stadtmobil.de, by phoning the bookings hotline or via the RMV-HandyPortal using a smartphone.

Then all you have to do is hold up the eTicket to the car windscreen, jump in and drive away.

Rhein-Main stadtmobil Carsharing website (in German): rhein-main.stadtmobil.de

 

scouter Carsharing

scouter provides quick and easy access to carsharing vehicles in Marburg and Giessen at great rates. Almost 75 vehicles are available for lending at about 34 stations in the northern area of the RMV zone. scouter gives you a choice of four vehicle categories, guaranteeing the right vehicle for every taste and every occasion.

The cooperation with Deutsche Bahn puts a total of more than 4,000 vehicles at your disposal throughout Germany.

scouter Carsharing website (in German): www.scouter.de

 

eMobil RheinMain

There are currently three eMobil stations in Offenbach, all in the immediate vicinity of S-Bahn and/or bus stops: at Marktplatz, at Nordring/Hafen and at Ostendplatz in Bieber. By 2018, there are to be six eMobil stations in Offenbach altogether, with six electric cars and 20 electric bicycles (pedelecs) available to lease at favourable conditions.

Owners of an RMV commutation ticket get a 10 percent discount on all eMobil car or pedelec rentals.

Register, book and reserve

To register for eMobil, simply go to www.emobil-rheinmain.de and select "Registrieren" in the menu.

You can book the vehicles around the clock online at www.emobil-rheinmain.de and access the cars and pedelecs with your eTicket or mobile phone. Soon a new app will make rental even easier.

eMobil RheinMain website (in German): www.emobil-rheinmain.de

 

MVGMyBike

Once it is fully equipped, the bicycle hire system provided by Mainzer Verkehrsgesellschaft - MVGMyBike - will have more than 1,000 bicycles available at more than 120 stations 24 hours a day 7 days a week.

Accessing the hire bicycles is quick and easy with the eTicket RheinMain smartcard. If you would like to make use of this additional function, first register online then install the software onto your eTicket at the RMV Mobility Advice service at the Mainz Travel Centre. At the same time, your customer account at the MVGMyBike customer portal will be activated and you will be able to manage your data online.

Information on the MVGMyBike service

RMV mobility services near you

The RMV as a mobility network wants to offer its customers all mobility options for the Frankfurt RheinMain region from one single source.

You will find Maps which show all vehicles and locations of our mobility partners near you

  • in the RMV app (in site menu of RMV app under "Map" > "Sharing-Offers") and
  • in the RMV mobile portal (m.rmv.de under "Home" > "Karte der regionalen RMV-Mobilitätspartner" > "RMV-Mobilitätspartner in Ihrer Nähe").

This information is only available in German.


Info for download (only in German)

Ihr eTicket RheinMain - die Mobilitätskarte des RMV

Wiederverwendbar und viel mehr als eine Fahrkarte für Bus und Bahn
Broschüre, Stand: Oktober 2017