RMV’s responsibilities

RMV is responsible for the organisation and coordination of regional passenger transport and for overall marketing activities in one area which covers two-thirds of the Federal State of Hesse, including the conurbation of Frankfurt RhineMain. RMV’s transport network utilises 153 transport companies. RMV uses the latest technologies to make travelling comfortable and convenient and is therefore a leader in innovative information and ticketing services.

Transport planning/infrastructure

RMV plans new routes and service coverage, drives the development of the region’s network of stations and secures the procurement of modern vehicles.

RMV’s transport planning and infrastructure

Regional transport

Regional transport is organised by RMV according to the maxim of “Efficiency, Quality and Safety” – from door to door.

Regional transport

Fares structure

The RMV fares structure provides for a standardised range of tickets, suited to passenger needs. Just one ticket is sufficient for the entire route on RMV.

Fares structure

Customer information

RMV communicates with its customers through the traditional print media, via electronic communications and in one-to-one dialogue.

Customer information

Tenders/competition

In its task of commissioning transport services, RMV has a successful record in tendering Europe-wide for all services to be provided.

Competition at RMV

Commissioning of services

One of RMV’s core tasks is to commission, finance and timetable regional transport services from transport companies.

Commissioning of services

Quality management

RMV pursues a quality offensive on aspects such as punctuality, modern vehicles, cleanliness and customer service.

Quality management