Persons with restricted mobility
To help you find your way around, we have summarised the descriptions and plans of our stations and stops. On the page Stations & Stops you can get an idea of the local conditions in advance and check which equipment elements the station can provide, like tactile guide strips, or automatic announcements.
You can also find out about the functionality of lifts and escalators and the emergency facilities on site.
Information that is conveyed only visually, such as stop notices or the route number of a bus, is not practically accessible to blind people, which prevents trouble-free public transport operations. In accordance with the “principle of two-senses", all important information should therefore be additionally offered audibly (acoustically) or tactilely (tactile signals).
People with corresponding physical disabilities, or with bulky luggage, prams or bicycles need this kind of information: functional escalators and lifts. The Frankfurt Transport Company and Deutsche Bahn can provide information about possible malfunctions and breakdowns before the journey begins.
Passenger safety is an important issue for RMV, which it is also seen to be consistently promoting. It goes without saying that local public transport organisations and transport companies also make every effort to ensure the safety of their passengers.
At any time, the staff of the RMV service telephone will be happy to provide you with timetable and tariff information, leisure-time tips and further information about RMV - All you have to do is call 069 / 24 24 80 24.
If, for example, you are wheelchair dependent, blind or visually impaired and need help getting in, out or around - perhaps with a lift for the wheelchair - the staff at the Mobility Service Centre will be happy to organise everything necessary.
The Mobility Service Centre can be reached via the contact details given below:
Telephone number: 0180 6 512 512 (20 cents/call from landline, mobile phone - max. 60 cents/call)
Fax number: 0180 5 159 357 (14 cents/min. from landline, mobile phone may differ, max. 42 cents/min)
Opening hours: Monday to Friday 6.00 - 22.00 hours; Saturday, Sunday and on public holidays 8.00 - 20.00 hours
For further information, kindly refer to: https://www.bahn.de/p/view/service/barrierefrei/mobilitaetsservice.shtml (only in german)