Persons with restricted mobility

Information on stations and stops

Der Busbahnhof in Bad Vilbel.

(© rms GmbH)

To help you find your way around, we have summarised the descriptions and plans of our stations and stops. On the page Stations & Stops you can get an idea of the local conditions in advance and check which equipment elements the station can provide, like tactile guide strips, or automatic announcements.

You can also find out about the functionality of lifts and escalators and the emergency facilities on site.

Tactile floor guidance system

Tactile floor guidance system
(© Deutsche Bahn AG - Oliver Lang)

Facilities for blind and visually impaired people


Information that is conveyed only visually, such as stop notices or the route number of a bus, is not practically accessible to blind people, which prevents trouble-free public transport operations. In accordance with the “principle of two-senses", all important information should therefore be additionally offered audibly (acoustically) or tactilely (tactile signals).

Facilities for blind and visually impaired people

Frau mit Kinderwagen auf Bahnsteig steigt in einen Aufzug

(© Deutsche Bahn AG - Max Lautenschläger)

Information on the functionality of lifts and escalators


People with corresponding physical disabilities, or with bulky luggage, prams or bicycles need this kind of information: functional escalators and lifts. The Frankfurt Transport Company and Deutsche Bahn can provide information about possible malfunctions and breakdowns before the journey begins.

Information on the functionality of lifts and escalators

Mitarbeiter des Sicherheitsdienstes in der S-Bahn

(© RMV - Paul Müller)

Safety in buses and trains


Passenger safety is an important issue for RMV, which it is also seen to be consistently promoting. It goes without saying that local public transport organisations and transport companies also make every effort to ensure the safety of their passengers.

Safety in buses and trains

Important telephone numbers at a glance


At any time, the staff of the RMV service telephone will be happy to provide you with timetable and tariff information, leisure-time tips and further information about RMV - All you have to do is call 069 / 24 24 80 24.

If, for example, you are wheelchair dependent, blind or visually impaired and need help getting in, out or around - perhaps with a lift for the wheelchair - the staff at the Mobility Service Centre will be happy to organise everything necessary. 

The Mobility Service Centre can be reached via the contact details given below:

Telephone number: 0180 6 512 512 (20 cents/call from landline, mobile phone - max. 60 cents/call)

Fax number: 0180 5 159 357 (14 cents/min. from landline, mobile phone may differ, max. 42 cents/min)

E-Mail: msz@deutschebahn.com

Opening hours: Monday to Friday 6.00 - 22.00 hours; Saturday, Sunday and on public holidays 8.00 - 20.00 hours

For further information, kindly refer to: https://www.bahn.de/p/view/service/barrierefrei/mobilitaetsservice.shtml (only in german)