The VGF passenger escort service has your back

VGF's Passenger Escort Service makes travel easier for passengers in Frankfurt and supports them in their everyday mobility.

Be it a mother with a plastered leg and a pram, the elderly gentleman with a cane or the lady with impaired vision: for these people, journeys on buses and trains, changing trains in underground stations and the “whole shebang” can be quite exasperating.

Free assistance is possible

Service staff support passengers who need active assistance in using public transport. This especially includes senior citizens, persons with restricted mobility use - even if temporarily so - and all passengers who need support and orientation assistance when travelling by bus and train.

The service is available Monday to Friday from 7.00 to 21.00 hours and Saturday from 10.00 to 17.30 hours.

The Passenger Escort Service is a free service offered by VGF. You only have to pay for your ticket.

The escort service picks you up at the door of your apartment at the agreed time and of course accompanies you back home.

Give us a call!

Please arrange your preferred date by telephone and as early as possible, at least one week in advance, with the Frankfurt Transport Company (VGF) on (069) 213-2 31 88.

The VGF customer service accepts your order on weekdays from 8.00 to 15.00 hours.

You can recognise our employees by their VGF uniforms and their "Passenger Escort Service" badge.


Leaflet of Passenger Escort Service in Frankfurt

A description of the VGF passenger escort service​​​​​​​
(only in German)