Persons with restricted mobility

Service offers on site

Mitarbeiterin des RMV-Service Teams deutet einem Fahrgast den Weg

(© RMV/Jana Kay)

All partners in the RMV area, both local public transport companies and transport operators, are dedicated to ensuring that all passengers reach their destination safely and comfortably. We have compiled their special service offers for passengers with restricted mobility for you here.

Do you have questions regarding the mobility services offered by RMV? We are happy to answer them and look forward to hearing from you.

Service offers in Frankfurt


Rollstuhlfahrer wird mit Hilfe eines Treppensteigers eine Treppe hinunter bewegt

(© Verkehrsgesellschaft Frankfurt (VGF))

Leuchtendes Taxischild bei Dunkelheit

(© Shutterstock/Chalabala)

Important telephone numbers at a glance


At any time, the staff of the RMV service telephone will be happy to provide you with timetable and tariff information, leisure-time tips and further information about RMV - All you have to do is call 069 / 24 24 80 24.

If, for example, you are wheelchair dependent, blind or visually impaired and need help getting in, out or around - perhaps with a lift for the wheelchair - the staff at the Mobility Service Centre will be happy to organise everything necessary. 

The Mobility Service Centre can be reached via the contact details given below:

Telephone number: 0180 6 512 512 (20 cents/call from landline, mobile phone - max. 60 cents/call)

Fax number: 0180 5 159 357 (14 cents/min. from landline, mobile phone may differ, max. 42 cents/min)

E-Mail: msz@deutschebahn.com

Opening hours: Monday to Friday 6.00 - 22.00 hours; Saturday, Sunday and on public holidays 8.00 - 20.00 hours

For further information, kindly refer to: https://www.bahn.de/p/view/service/barrierefrei/mobilitaetsservice.shtml (only in german)