FAQ On-demand shuttles

Anyone can use the On-Demand services on RMV. Children (up to and including 5 years of age) require a child seat or infant carrier and must be accompanied by a person of adult age. Children and young people (6 to 12 years or up to 150 cm tall) need a seat raiser. This is available in the vehicle.

Please use our customer portal to reach the contact person responsible for your individual request. Alternatively, you can contact us via the RMV service telephone (069 / 24 24 80 24).

After the ride, you have the option to rate the service in the app.

The On-Demand app and the On-Demand service can be used by everyone. When booking, you can indicate if you need a wheelchair or walker space. Vehicles are equipped with a ramp for barrier-free access. People with visual impairments can operate and use the app via voice-over. The basic fare is waived for holders of a severely disabled pass.

Yes, it is possible to book your ride in advance. Simply select the desired departure day and time in the app (available in the Google Play Store  or Apple App Store or book by telephone with our local partner.

Yes, telephone bookings are also possible. To do so, you need to register with our local partner. There you can then also book a ride by phone.

If you give us sufficient notice, you can cancel your booking free of charge. You can do this in your booked journeys under "Details".

a) In the case of an ad-hoc booking with an immediate request for a ride, a cancellation free of charge is possible up to 60 seconds after booking.

b) For advance bookings or permanent bookings, a journey can be cancelled free of charge up to 60 minutes before the journey.

Once you have entered your starting point and destination address, you can enter further details such as the number of people.

You can book your rides easily via the on-demand app (in the Google Play Store or Apple App Store) or by phone directly with our local partners .

After booking, you will receive a trip confirmation and a booking code. Please go to the pick-up stop at the booked time, you can see the estimated time of arrival at the pick-up location in the app. Please be prepared with the booking code when boarding.

Virtual stops are the places where you get on or off the On-demand shuttle. These are usually even closer than the nearest public transport stop. The on-demand app will guide you to your virtual stop after booking. Alternatively, our customer service will tell you exactly where you will be picked up.

The driver will wait for a few minutes at the pick-up location and will try to call you.  If you are not available, your journey will be cancelled. A fee may be charged for this.

You can take one piece of hand luggage with you, e.g. a bag or a rucksack. If you have larger items of luggage such as suitcases or prams, please indicate this when booking. Bicycles or bulky items cannot be carried.

In the app, you can see where you will be picked up, which vehicle is coming and when it is expected to be there. You can track the current position of the vehicle at any time.

The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

If you have an RMV travel permit valid in the area being serviced, you can indicate this when making your booking. The discount will then be automatically taken into account.

You can pay by credit card, PayPal or with cashless payment in the vehicle. You select your preferred mode of payment in the app. When booking via the app, the fare is already displayed before the booking is completed. You can also pay with cashless payment in the vehicle when booking by phone.