RMVgo

To view earlier connections, swipe down in the route overview and tap “Earlier connections.”

To view later connections, swipe up and select “Later connections.”

Alternatively, adjust the departure time directly and search for a new connection.

To add a stop

• Enter your start and destination.
• Tap the plus symbol (+) on the right and select “Add stop.”
• Use the two bars next to the stops to change the order via drag & drop.
• Tap “Apply.” Your route will now be displayed with the stop included.

Save your home address in the route information under “Stop / Location” as a favorite named “Home.” Alternatively, enable location services and conveniently start the route search using the “My Location” button.

To enable location sharing:

• iOS: Open the app settings and enable Location Services in the “Privacy” section.
• Android: Grant the app the appropriate permission under “Location.”

Save connections:
Tap the star icon in the connection view to mark a connection as a favorite. You’ll see your favorites at the top of the route search home screen. 

Save addresses or stops:
Under “Stop / Location,” you can create favorites such as Home or Work. Tap “Create Favorites,” enter an address or stop, and select a name and icon.

Your favorites appear at the top of the search results. Select a favorite and start the route search by tapping the “Route” button.

You can easily manage your favorites using the “Edit” button next to them:

• Use the two dashes on the right to reorder them via drag-and-drop.
• Tap the pencil icon to edit the name or icon.
• To delete an item, tap the red circle.

Tap “Set Alert” to receive notifications about delays.
To do this, tap and hold the desired connection for at least 3 seconds, or select “Set Alert” in the connection details.

RMVgo shows you all the important information about your trip. 

• In the trip overview, you can see the estimated times, the arrival track, and the estimated arrival time at your destination stop.
• In the route information, the vehicle’s current position is displayed as a blue circle with a white arrow. This moves along the route from stop to stop. You can also track the route on the map.
• Shared vehicles such as e-scooters appear directly on the map with their current location and charge level.

RMVgo currently offers the following mobility services:

• E-scooters (Voi, Lime)
• Bicycles (nextbike, meinRad)
• Car-sharing (book-n-drive, SHARE NOW, stadtmobil Rhein-Main)

It is not yet possible to rent vehicles directly through RMVgo. Until then, you will be redirected to the respective provider’s app or website.

The display of parking zones for sharing services is currently not available in RMVgo. A future update will add this feature.

The prices for sharing services in RMVgo are set by the respective providers.
For details on costs and tariffs, please refer to the apps or websites of our mobility partners.

The following on-demand shuttles are currently available in RMVgo:

• Colibri in Hofheim

• Emil in Idstein

• LahnStar in Limburg

• SiGGi in Groß-Gerau

To book an on-demand shuttle in these or other regions, simply use the OnDemand@RMV app.

Yes, you can also buy tickets for the transitional fare zones in RMVgo.

Make sure you have a stable internet connection when purchasing your ticket – unstable network access may cause delays during the process.

If your ticket doesn’t appear after purchase or isn’t listed under “Tickets”, refresh the view. If it’s still not visible, go to “More” > “My Account”, log out, and then log back in.

Important: If you bought the ticket while logged in, you must also be logged in to display it during ticket inspection.

If the ticket still doesn’t show up, please use the and temporarily purchase your ticket through another sales channel – such as a ticket machine.
If a technical error has occurred, the fare may be refunded.

Make sure you have a stable internet connection when purchasing a ticket. Delays may occur if your internet connection is unstable.

If your ticket does not appear after purchase, refresh the page. If it is still not visible, log out and then log back in via “More” and then “My Account.”

Important: If you purchased your ticket while logged in, you must also be logged in for it to appear.

If the ticket still does not appear, please use the RMV-Serviceportal. For now, purchase your ticket through another sales channel, e.g., at a ticket machine. If there is a technical error, the fare may be refunded.

You can transfer weekly, monthly, or annual passes that you’ve already purchased as RMV-HandyTickets from your old smartphone to a new one. Once the validity period begins, this also applies to the Deutschland-Ticket.

To do this, you must be logged in with the same meinRMV account on both devices.

Here’s how to transfer your ticket:

• Log in to RMVgo on your new smartphone using your meinRMV account. Under “My Tickets,” tickets with a red exclamation mark will be displayed. These are still on the other device.
• Select the desired ticket. The following message will appear in the details: “This ticket is activated on another device!”
• Tap “Transfer to this device.”

Up to three transfers per month are possible per meinRMV account.

You can cancel the Deutschland-Ticket by the 10th of the month to end the subscription at the end of that month. Early cancellation after the ticket’s validity period has begun is not possible.

Here’s how to cancel your ticket:

• To cancel, go to the Deutschland-Ticket under “My Tickets” and tap the “Cancel Subscription” button.
• If the cancellation does not work, please log out and log back in under “My Account” in the “More” menu.
• Then check again to see if the cancellation is possible.

If you receive citizen’s benefit (Bürgergeld), housing benefit, social assistance, or are an asylum seeker, you are eligible for the discounted Germany Ticket with the Hessenpass mobil.

To ensure you receive the ticket in time for the start of the month, submit the order form together with your Hessenpass mobil by the 10th of the previous month. You can send the documents to the address listed on the form or hand them in at any RMV sales office.

If you already have a Germany Ticket subscription, cancel it in RMVgo by the 10th of the month to take effect at the end of that month. To do so, go to “My Tickets”, then to the ticket details, and select “Cancel subscription.” Your subscription will end at the end of the month and won’t be renewed.

Please note: The discounted Germany Ticket with Hessenpass mobil is only available as an eTicket on a chip card. You can apply for it online via the RMV TicketShop or by using the order form.
Further information is available on the Hessenpass mobil page.

Without a meinRMV account, you can purchase tickets in RMVgo using Paypal.

If you are logged into RMVgo with your meinRMV account, the following payment methods are available:

• SEPA direct debit
• Credit card
• PayPal
• RMV-PrepaidRabatt (for discounted purchase of short-distance tickets, single tickets, and single supplements)

Note: The Deutschland-Ticket cannot be purchased via PayPal.

To set up SEPA direct debit in your meinRMV account, you’ll need an active meinRMV account.

Here’s how to add SEPA direct debit as a payment method:

1. Open the meinRMV customer portal in your browser.
2. In the menu, go to “RMV-HandyTicket”, then to “Settings,” and select “Change bank details.”
3. Choose the payment method “Pay with new SEPA direct debit.”
4. Your bank details will be verified through our partner Tink.

Steps for confirmation:

• Select the country corresponding to your IBAN (e.g. DE for Germany).
• Agree to the Terms and Conditions and Privacy Policy of Tink AB.
• Select your bank.
• A login window will appear for your bank’s online banking. Log in using your online banking credentials.
• Choose the desired bank account.
• Confirm the new SEPA direct debit mandate.

Your new SEPA payment method is now ready to use for future purchases.

Note: RMV and Tink only receive your IBAN and BIC. Neither party has access to your online banking username or password.
This verification process complies with the EU Payment Services Directive 2 (PSD2) for secure bank account authentication.

In your meinRMV account, you can add SEPA direct debit as a payment method.

For new customers, a limit of €60.00 applies to the ticket price on the first purchase using a SEPA direct debit mandate.
Once the first payment has been successfully processed, this limit is automatically lifted.

Your tickets are stored in RMVgo and can be accessed at any time, even without mobile reception.

• You can find your tickets under “Tickets” and then “My Tickets.”
• In the ticket details view of an active ticket, you can open the validation screen by tapping the corresponding button.
• The overview displays the last ten tickets purchased in chronological order.
• Advance-purchased season tickets will only appear in the inspection view starting on the first day of validity.

Please note: If you purchased the ticket while logged in, you must also be logged in when presenting it. To do so, log in under “More” and then “My Account.”

When purchasing, enter the first and last name of the person using the ticket. This information is stored in the RMV-HandyTicket. Therefore, please carry a valid photo ID with you for inspections (e.g., ID card, passport, or driver’s license).

You must have your ticket with you when you board and be able to present it at any time.
If you are unable to show your ticket during an inspection, you will be required to pay a surcharge.

You don't need an internet connection during ticket inspections, as your tickets are stored directly in RMVgo.

You'll find them under “My Tickets,” where the last ten purchased tickets are saved in chronological order.

The RMV-PrepaidRabatt is a special offer for the RMV-HandyTicket. If you pay for single-ride tickets, short-distance fares, or single-trip surcharges using your prepaid balance, you’ll receive a 20% discount. You can top up your balance in increments of €40.

The RMV-PrepaidRabatt is perfect for anyone who doesn’t need a monthly pass but wants to save money on occasional trips. This way, you can buy tickets flexibly without a subscription and get a 20% discount on single-ride tickets, short-distance fares, and single-trip surcharges.

To use the RMV-PrepaidRabatt, you need a meinRMV account.
You can register easily right in the RMVgo app or online at rmv.de.

If you are logged in to RMVgo with your meinRMV account, go to “RMV-PrepaidRabatt” under “My Account” in the menu. There, you can top up your balance and view your current balance. After topping up, you will automatically receive an invoice via email.

Payment is processed via your registered payment method—credit card or SEPA direct debit.

You pay €40.00 per top-up—up to a maximum balance of €200.00. Up to five payment transactions are possible. For example, if you want to top up €80.00, simply make two separate payments.

If your RMV-PrepaidRabatt balance is insufficient, you cannot use it to purchase the ticket.

In this case, please add more credit (at least €40).
Alternatively, you can request a refund of your remaining balance.

In RMVgo, you can easily get a refund for your RMV-PrepaidRabatt balance.

To do this, go to “My Account” in the menu, then select “RMV-PrepaidRabatt” and tap “Get a refund now.” We will refund the remaining balance to your registered payment method.

If you do not use the RMV-PrepaidRabatt for 12 months (i.e., you do not top up your balance or purchase tickets), your balance will be deactivated. You will receive a reminder email 14 days in advance.

If your remaining credit has been deactivated, please contact us via the RMV- Serviceportal. We will then immediately arrange for the payment of your remaining credit. Your right to a refund is subject to the statutory limitation period in accordance with § 195 of the German Civil Code (BGB).

With the RMV-PrepaidRabatt, you receive a 20% discount in RMVgo on short-distance tickets, single-ride tickets, and the single-ride surcharge.

• Select the ticket you want in RMVgo. If it’s a short-distance ticket, a single-ride ticket, or a single-ride surcharge, you can use the RMV-PrepaidRabatt.
• Select the RMV-PrepaidRabatt as your payment method. You will then see the discounted price and your current balance.
• Click “Buy Ticket” to have the amount deducted from your balance and receive your ticket.

Tickets purchased using the RMV-PrepaidRabatt do not appear on your monthly RMV mobile ticket invoice, as they are directly charged to your PrepaidRabatt balance.

If needed, you can generate individual receipts for these tickets.