To install RMVgo, you need the latest version or one of the previous three major versions of the iOS or Android operating systems.

An internet connection: Is needed to perform searches and ticket purchases.

Your location: Needed to help you find nearby stops via GPS or network-based. This is only required if you use this type of stop search or the map function.

Your device ID & call information (retrieve phone status and identity): Needed to generate a unique identifier for the device you are using. This is needed to assign the purchased tickets to a device.

You have the option of creating your connection as a favourite. To do this, press the star in the connection view. The message "Favourite successfully created!" appears. On the start page of the connection search, your favourites are listed at the top and below them the last connection requests. You can create several favourites.

Yes, RMVgo offers extensive options for storing personalised favourites. 
In the information section under Stop / Location, you can enter favourite addresses or stops, for example for home, work or a restaurant, and also assign individual name favourites. To do this, click the "Create favourite" button. You can enter the location (stop or address), assign a name for the favourite and select an icon. The created stop and location favourites appear at the top of the stop/location search. 
You can click on them and use the "Route" button that then appears to access the connection search.

Previous connections can be displayed by swiping down in the route overview. The "Earlier connections" button appears, which must be clicked accordingly.  Later connections can be displayed by swiping upwards. The "Later connections" button appears, which must also be clicked accordingly. It is of course also possible to change the departure time in the route overview and start a new search.

You can add your home address as a favourite in the journey planner under "Stop / Location" under "Home" or alternatively activate your location. In this case, the journey planner can be selected using the "My location" button.

iOs: You can activate location services via the app settings in the "Privacy" section.

Android: You can authorise "Location" via the app settings.

You can use the "Alert function" in the journey planner to save connections so that you are notified of delays or changes to the timetable for this route.

The setting can be found in the connection information (list view) at the three dots behind the place of departure.

A live map, in which the positions of the vehicles are displayed on the map, is not currently available in RMVgo. 

The following information is currently displayed in RMVgo: 
The forecast times are shown in the journey history and the arrival track and forecast time are shown for the destination stop. 
In addition, the current position of the vehicle is symbolised in the journey planner by a blue circle with a white arrow that moves from stop to stop. 
The route can also be displayed on the map.
Sharing vehicles such as scooters can be displayed on the map with their current location and charge status.

Currently, the following mobility services are displayed in RMVgo:

• e-scooters (TIER, Voi, Lime)
• Bicycles (nextbike, meinRad, Call a Bike)
• Car sharing (book-n-drive, SHARE NOW, stadtmobil Rhein-Main)

Please use the "Sharing" button above the information with the visible scooter icon. As soon as the button is pressed, the sharing offers are displayed and can be selected. You will automatically receive results about available vehicles near the centre of the map, based on your selected map section. If no results are available, please check whether your desired mobility service is represented in RMVgo. Please also check the respective app or the provider's website to find out in which cities and regions the provider is represented. Please note that the vehicles of mobility services outside the RMV area may not be displayed.

The function for borrowing sharing offers is not yet integrated in RMVgo, but will be added at a later date via an update. For the selected sharing offer, a direct jump to the respective provider app or website is possible.

The price information displayed in RMVgo is determined by the sharing providers. Please inform yourself in the respective apps or on the websites of our mobility partners.

The function for displaying the parking zones of the sharing offers is not yet possible in RMVgo, but will be provided at a later date via an update.

With a meinRMV user account, you can view your bills at any time, top up prepaid discount, cancel tickets and score points with our RMVsmiles bonus programme every time you buy a ticket via RMVgo.

The GTC for the RMV-HandyTicket as well as the meinRMV GTC can be found in RMVgo under More / Legal information / GTC.

The following tickets are available (also for the transitional fare zones):

• Deutschland-Ticket
• Short-distance ticket for adults and children
• Single ticket for adults and children
• Single supplement
• Day ticket for adults and children
• Group day ticket
• Weekly ticket for adults
• Monthly ticket for adults
• 9 o'clock monthly ticket for adults
• Annual ticket for adults
• 9 o'clock annual ticket for adults
• From 01.01.: RMV-SparPass (no ticket)
• From 01.01.: Discounted tickets for the RMV-SparPass
• Hessenticket
• Supplementary season ticket week
• Supplementary season ticket month
• Supplementary season ticket year

Note: DB long-distance tickets can be purchased as DB online tickets via RMVgo.

Yes, tickets can also be purchased in the transition fare in RMVgo.

Yes, weekly and monthly tickets, day tickets, annual tickets, group day tickets, Hessentickets or the Deutschland-Ticket can be purchased in advance. The RMV-SparPass will also be available for purchase in advance. On the purchase screen, you can define the desired day of validity for these tickets in the purchase process. The purchase is possible 7 days before the start of validity of the tickets.

The Deutschland-Ticket subscription can be cancelled in accordance with the tariff regulations by the 10th of a month with effect from the end of the month. An early return is not possible after the start of validity. You will find this function under "My tickets", "Ticket detail view", "Cancel subscription", confirm "Cancel subscription". The subscription will then not be renewed at the beginning of the next month. 
If the Deutschland-Ticket was purchased as an eTicket on a chip card, the cancellation is made with the customer contract partner shown on the customer receipt that the customer received when purchasing the Deutschland-Ticket.

If you receive citizen's allowance, housing benefit, social assistance or are an asylum seeker, you are entitled to receive the discounted Deutschland-Ticket with Hessenpass mobil. 
To do so, you must submit your order with the order form and the corresponding proof of eligibility (Hessenpass mobil) to the address on the order form or a sales outlet by the 10th of the month before the start of validity.
To use the discounted Deutschlandticket with the Hessenpass mobil, it is necessary to cancel the existing Deutschland-Ticket subscription in RMVgo by the 10th of the month with effect from the end of the month. 
You can find this function in RMVgo under "My tickets", "Ticket detail view", "Cancel subscription", "Confirm cancellation of subscription". The subscription will then not be renewed at the beginning of the next month.

The following payment methods are available in RMVgo:

• meinRMV user account with the payment method (SEPA direct debit or credit card) that you have stored in your meinRMV user account. Accepted credit cards are: AMEX, Visa, MasterCard.
• PayPal (purchase also possible without meinRMV login)
• RMV-PrepaidRabatt (for the purchase of short-distance tickets, single tickets and single supplement)

The Deutschland-Ticket cannot be purchased via PayPal.

• For new customers:

The SEPA direct debit can be deposited during the new registration process, including registration for the RMV-HandyTicket service. As part of the new registration process, you will be asked to enter your payment method. Here you can choose between SEPA direct debit and credit card. When depositing a SEPA direct debit, you will be asked to confirm your bank details with your online banking login. The Tink procedure is available for this purpose. If you do not use online banking, we offer you an alternative: payment by credit card. This protects you and us from data misuse.

• For existing customers:

If you have already stored a payment method in meinRMV in the past, you can change this to SEPA direct debit. When depositing a SEPA direct debit, you will be asked to confirm your bank details with your online banking login. The Tink procedure is available for this purpose. If you do not use online banking, we offer you an alternative: payment by credit card. This protects you and us from data misuse.
 

To set up the SEPA direct debit scheme, proceed as follows:

• Call up the meinRMV customer portal and navigate to "RMV-HandyTicket → Settings → Change bank details" in the menu bar
• Please click on the (radio) button "Payment by SEPA Core Direct Debit" in the corresponding dialogue for depositing the means of payment. Tink's procedure for confirming your bank details is as follows:

1. Please select the country according to your IBAN abbreviation (for Germany, for example, DE).
2. Agree to Tink AB's terms and conditions and privacy policy.
3. Please select the bank where you hold your bank account.
4. A dialogue window for your bank's online banking will open. Please log in to your bank with your online banking details.
5. Please select the bank details you wish to use to pay for your ticket.
6. Please issue the new SEPA direct debit mandate for the newly selected SEPA direct debit details
7. Your new SEPA direct debit details can now be used for the upcoming purchase process.

Note: RMV only receives the information about your IBAN and BIC in the online banking system. Tink AB and RMV have no access to your online banking data (user name and password). The procedure and security rules for the confirmation of bank accounts are regulated by an EU directive (Payment Services Directive 2).

The direct debit procedure can be stored as a payment method in the meinRMV customer account. For first-time purchases by new customers with a SEPA direct debit mandate, a limit of 60 euros applies to the ticket price. This limit will be cancelled after the first payment has been successfully debited.

The tickets are stored in the app on the smartphone. You can therefore always show them, even if you have no mobile phone reception. The tickets are stored in the lower tab under the menu item "Tickets" > "My tickets". In the ticket detail view of an active ticket, you can open the control view via the button contained therein. Please note: If you have purchased a ticket while logged in, you must also be logged in to show the ticket in RMVgo. You can see whether you are logged in or not via the menu item "More". If you are logged in, your user name will appear.

In the "My tickets" overview, the last ten tickets purchased are stored in chronological order.

The RMV MobileTicket also contains the first and last name of the RMV MobileTicket user. This information is requested during the ordering process in RMVgo. An official photo ID (e.g. identity card, passport, driving licence) must be carried for the ticket control and shown to the control staff if required.

According to the Common Conditions of Carriage, every passenger is obliged to have a valid ticket when starting a journey and to be able to show it at all times. This also applies to the RMV-MobileTicket. The excuse "my battery is empty" is not valid during a check and leads to an increased transport charge levied by the control staff.

The tickets are stored in the app on your mobile phone. So you can always show them, even if you don't have mobile reception at the time of the check. The tickets are stored under "Tickets". The last ten tickets purchased are stored there in chronological order.

It is an offer for users of the RMV-MobileTicket, with which customers pay for their ticket purchases for single journeys (including short distance and single supplement) via the app from a previously deposited credit of 40 euros and receive a discount of 20% for this.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.de. It is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

You must be registered with the customer portal meinRMV. You can register directly in RMVgo or at www.rmv.de. It is not possible to use the RMV-PrepaidDiscount without a meinRMV user account.

Log in to RMVgo with your meinRMV customer account. There you will find the "RMV-PrepaidDiscount" item in the "My Account" menu. Here you can top up credit (credit card or SEPA direct debit) and view your current credit balance. If you top up your PrepaidDiscount credit via the app, you will also receive an invoice by e-mail.

You can always add 40 euros to your PrepaidDiscount account for each top-up. A maximum of 200 euros, i.e. 5 payment transactions of 40 euros each, can be paid in. For example, if you would like to top up your account with 80 euros, you will need to make 2 separate payments.

If there is a remaining credit balance that is lower than the price of the selected ticket, the selected ticket cannot be paid for with the PrepaidDiscount credit. You then have the option of topping up new credit (at least 40 euros) or having the remaining credit refunded.

Yes, you can also have your RMV-PrepaidDiscountt credit refunded in the app menu. To do this, go to "My account" / "RMV-PrepaidDiscount" / "Refund now" in RMVgo. The remaining credit will then be refunded to the pament method you have deposited with my RMV.

If you do not use the RMV-PrepaidDiscount within a period of 12 months (e.g. no credit top-up, no retrieval of tickets despite existing credit), then your PrepaidDiscount credit will initially be deactivated. However, you will automatically receive a reminder e-mail 14 days before deactivation (or before the end of the 12 months). Please then contact RMV Customer Communication via our online service portal if your remaining credit has been deactivated. RMV Customer Communication can then immediately initiate the payment of your remaining credit. Your claim to payment of the remaining credit is subject to the statutory limitation period of § 195 BGB.

Select your ticket in RMVgo via the connection search as usual. If you want to buy a short-distance ticket, single ticket or single supplement, you can select RMV-PrepaidDiscount under Payment method. You will then be shown the discounted price and your credit balance. By clicking on "Buy ticket now", the ticket price will be debited from your RMV-PrepaidDiscount credit and you will receive the desired RMV MobileTicket. You can use the ticket as usual.

You can buy short-distance tickets, single tickets and the single supplement with a 20% discount. All other tickets such as day or monthly tickets always include a discount compared to the single ticket and are therefore not available with the RMV-PrepaidDiscount.

Also excluded is the purchase of a single ticket with a BahnCard, as this also already includes a discount.

No. Unfortunately, this option no longer exists.

Tickets purchased via the RMV-PrepaidDiscount will not appear on your monthly RMV MobileTicket invoice as they are charged against your PrepaidDiscount credit. However, individual receipts can be created for tickets that were paid for with the RMV-PrepaidDiscount. You can also obtain these in RMVgo.