Knut On-Demand-Shuttle

KNUT operates daily from five o'clock in the morning until one o'clock at night. On Saturday and Sunday nights, KNUT ist out and about araound the clock..

The electric minibuses offer five seats. It is easy to get in and out thanks to the large sliding doors on the side. The interior is spacious so that no seats have to be folded down when getting in or out.

You can order your journey via the app RMV OnDemand. For passengers who do not have access to the App OnDemand, it is also possible to book a journey by telephone.

For a telephone booking, passengers must register once in person RMV-MobilitätsZentrale Frankfurt - Verkehrsinsel at Hauptwache and they will be assigned a customer number. Once you have stated the customer number, you can book your journey via the RMV service telephone (069 24248024).

There is a basic fare of two euros per journey, but holders of a valid ticket, children and passengers are exempt from this. In addition, there is a convenience surcharge of one euro and a kilometre price of 30 cents. Passengers can pay via the app by credit card or PayPal. You can also pay by card in the vehicle.

In Frankfurt, OnDemand shuttle transport is called KNUT. KNUT stands for Kompakt (Compact). Nachhaltig (Sustainable). Urban. Typically Frankfurt. The name of the new means of transport should be short, easy to understand and quick to remember. Just KNUT, that's all.

Anyone can use the OnDemand shuttle on RMV. Children (up to and including 5 years of age) require a child seat or infant carrier and must be accompanied by a person of adult age. Children and young people (6 to 12 years or up to 150 cm tall) need a seat raiser. This is available in the vehicle.

Please use our customer portal to reach the contact person responsible for your individual request. Alternatively, you can contact us via the RMV service telephone (069 24248024).

The app OnDemand and the OnDemand shuttle can be used by everyone. When booking, you can indicate if you need a wheelchair or walker space. Vehicles are equipped with a ramp for barrier-free access. People with visual impairments can operate and use the app via voice-over. The basic fare is waived for holders of a severely disabled pass.

Yes, it is possible to book your ride in advance. Simply select the desired departure day and time in the app (available in the Google Play Store  or Apple App Store or book by telephone with our local partner.

You can book your rides easily via the OnDemand app (in the Google Play Store or Apple App Store) or by phone directly with our local partners / by calling the RMV service telephone on 069 24248024.

Yes, telephone bookings are also possible. To do so, you need to register with our local partner.

Once you have entered your starting point and destination address, you can enter further details such as the number of people.

If you give us sufficient notice, you can cancel your booking free of charge. You can do this in your booked journeys under "Details".

a) In the case of an ad-hoc booking with an immediate request for a ride, a cancellation free of charge is possible up to 60 seconds after booking.

b) For advance bookings or permanent bookings, a journey can be cancelled free of charge up to 60 minutes before the journey.

After booking, you will receive a trip confirmation and a booking code. Please go to the pick-up stop at the booked time, you can see the estimated time of arrival at the pick-up location in the app. Please be prepared with the booking code when boarding.

Virtual stops are the places where you get on or off the OnDemand shuttle. These are usually even closer than the nearest public transport stop. The OnDemand app will guide you to your virtual stop after booking. Alternatively, our customer service will tell you exactly where you will be picked up.

The driver will wait for a few minutes at the pick-up location and will try to call you.  If you are not available, your journey will be cancelled. A fee may be charged for this.

You can take one piece of hand luggage with you, e.g. a bag or a rucksack. If you have larger items of luggage such as suitcases or prams, please indicate this when booking. Bicycles or bulky items cannot be carried.

In the app, you can see where you will be picked up, which vehicle is coming and when it is expected to be there. You can track the current position of the vehicle at any time.

The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

The app will show you which vehicle is picking you up. The vehicle type and registration number will be provided for precise identification. You can find more information by clicking on "Vehicle" under the journey details.

You can pay by credit card, PayPal or, depending on the service, with cashless payment in the vehicle. You select your preferred mode of payment in the app. When booking via the app, the fare is already displayed before the booking is completed. Depending on the service, you can also pay with cashless payment in the vehicle when booking by phone.

If you have an RMV travel permit valid in the area being serviced, you can indicate this when making your booking. The discount will then be automatically taken into account.