In the area covered by RMV, there are different types of ticket machines that are operated by various transport companies as RMV sales partners. In order to make it easy for you to use the machines, we have introduced a standard operating procedure wherever possible.
Range of tickets available from RMV ticket machines
You can normally obtain the following from RMV ticket machines:
- Single tickets
- Short hop tickets (if purchasable)
- Day tickets
- Group day tickets
- Supplementary tickets
- Onward travel tickets
- Tickets valid for local travel
In addition to these, many ticket machines provide:
- Weekly and monthly tickets for adults, and
- Weekly and monthly tickets for schoolchildren and apprentices
Purchasing tickets from RMV ticket machines
For your information, a short summary of the operating instructions is provided below. In case the ticket machine should not work, we’ll tell you how to purchase your tickets nonetheless.
To find out more about ticket prices beforehand, please refer to our fares information.
Transdev Vertrieb GmbH has taken over the sales via RMV ticket machines. A total of 660 ticket machines were set up at regional and city train stops.
Payment for these machines is accepted in the form of coins, bank notes and all current cash-free payment means (girocard, VisaCard, MasterCard). Contactless payment is also possible. When paying in cash, any change can also be issued in notes.
In addition, the ticket machines also feature a second customer display – depending on their location – for example, they provide information in real time on the next departures. The machines are in RMV design and can be identified with the turquoise-coloured casing and RMV start page.
A large range of RMV tickets are available from these machines as well as the possibility to issue monthly and weekly tickets onto the provided chip cards directly on the machine.
More detailed information on updating the RheinMain e-ticket can be found in the article Updating the RheinMain e-ticket. Further information on the RheinMain e-ticket available in the article RheinMain e-ticket – the RMV travel ticket.
How to use touchscreen machines
Simply follow the instructions on the user screen:
- The new ticket machines start with another start screen, depending on the type. The turquoise-coloured RMV ticket machine starts only with a choice of short-distance travel destinations in the RMV region and beyond the boundaries of RMV. If you want to buy a ticket for long-distance travel (ICE, IC/EC), please switch over to the homepage for long-distance travel by using the “DB long-distance travel tickets”. The start page of the red machines displays the entire range of tickets available from DB. However, you can also directly access RMV tickets using the “Verkehrsverbund RMV” button.
- You have several options for selecting tickets. You can:
- use one of the abbreviated dialling keys
- enter or select the destination
- enter the two or four-digit destination code
- After entering the destination for your journey, select the type of ticket you require. Both RMV single journey tickets and RMV season tickets are available.
- Where alternative routes are available through different fare zones, please select your preferred route.
- First check the information displayed on the screen and then pay the amount displayed.
- Please take your ticket and if required, your change from the change tray.
By simply touching the screen, you can set the operating instructions on the screen to various languages (English, French, Italian, Spanish and Turkish).
As a rule, coins and banknotes are accepted as means of payment. Any cashless payment options will also be displayed on the screen.
Cashless eTicket purchase
In order to make cashless eTicket purchases even easier, the RMV ticket machines on regional railway routes will gradually be equipped with a separate contactless eTicket reading and writing terminal, in addition to the payment terminal. This has the advantage that you just have to place the eTicket chip card on the corresponding terminal once and it remains there until the purchase process and the transfer of the eTicket to the chip card is complete. The payment terminal is only used for cashless payment.
We will show you how the new purchase process is carried out in the following film.
Audio: Dynamic background with electronic music
Start screen: Graphic of RMV ticket machine in front of light blue background
Text: Make contactless purchase of season tickets! The RMV chip card - convenient & simple. This is how
- Zoom on ticket machine with enlargement of the machine screen
Text: Step 1 of 5: Selecting a destination
- Animation: Coloured dot appears on the “Enter place name” input field
- Display of the screen with keyboard, the letters "F" and "R" are entered, a coloured dot above "Frankfurt am Main" appears
- Display of the screen with input assistance from preselected destinations that match the keyboard input
Text: Step 2 of 5: Tickets and day of validity
- Display of the screen: Input field: “Please select your ticket type” (all ticket types are displayed for selection).
- Display of the screen: “Please select the first day of validity” (a calendar is displayed for selection).
Text: Step 3 of 5: Placing the “eTicket RheinMain” RMV chip card (or simply RMV eTicket chip card)
- Display of the screen with graphic of the eTicket card reader symbol: “Please place your chip card on the card reader. This is located on the blue strip to the right of the touch display. Subsequently, the payment is started”
- Fade-in: eTicket RheinMain is placed on card reader
- Display of the screen: “Your chip card is being read and updated. Please leave your chip card on the card reader.”
Text: Step 4 of 5: Place or insert the payment card
- Display of the screen: “Please check your details and pay the amount shown.”
- Stylised bank card is placed on the payment field of the payment card terminal
- Display on the screen of the payment card terminal: “Card is being checked. Please wait”. Green tick appears
Text: Step 5 of 5: eTicket is transferred
- Display of the screen: “One moment please. Your eTicket is saved on the chip card. Please leave your chip card on the card reader. Payment has been made. eTicket data will be saved.” Green tick appears.
- Display of the screen: “Your eTicket has been saved on the chip card”. If desired, a receipt can be printed.
- The eTicket and bank card are taken from the machine’s fields.
End of the video and fade out
What if the machine is out of order?
If there is no other option for purchasing tickets at the station or the stop (i.e. if there are no other ticket machines or a sales window), you will have to buy a ticket on board the service, if possible. This does not present a problem for bus journeys. On rail journeys, please inform the station/train staff and/or the conductor immediately that the machine is out of order.
Please note: Make a note of the machine number and the transport company responsible. You can obtain both details on the front of the ticket machine.
- To report a machine that is out of order, please click on Your local contact.
- To report a Transdev machine that is out of order, please contact the Transdev hotline at automat-rmvtransdevde or call (0395) 4 30 84-17.
- To report a DB machine that is out of order, please contact automatenmeldungdeutschebahncom.