FAQ Tickets & Shop

From price bracket 6, an RMV weekly adult pass pays for itself from just 3 return journeys. One accompanying person can also travel free of charge at evenings and weekends. There is a choice:

• Weekly ticket for adults
• Weekly ticket for pupils and apprentices

With an RMV monthly pass, you can travel more cheaply from the fourth week onwards than with individual weekly passes. Your month doesn't even have to start on the 1st. There is a choice:

• Monthly ticket for adults
• 9-o'clock monthly ticket for adults
• 65-plus monthly ticket
• Monthly ticket for pupils and apprentices

A day pass is cheaper than two single tickets from the 2nd journey onwards.

Single tickets are only valid for one person for an immediate, one-off journey with any change in the direction of the destination (no round trips).

• The next possible connection must be used.
• Interruptions to the journey are not permitted.
• It is not possible to purchase tickets in advance.
• The ticket is no longer transferable once you have started your journey.
• Some cities have cheaper, short-distance tickets. You can also buy "multi-trip tickets" in advance in Wiesbaden and Mainz, which must be validated when used.

The Hessenticket allows up to five people to travel throughout Hesse on the day of validity.

‘eTicket’ and ‘eTicket Hessen’ mean the same thing: an electronic ticket stored on a smartcard. The appearance of the smartcard does not indicate which ticket is stored on it.

Here’s how to check the details on your smartcard:

• via RMVgo    
• at a ticket machine 
• at an RMV sales office

These tickets, valid throughout Hesse, are also available on smartcards:

•  Hessenian Student Ticket
• Hessen senior citizen ticket 
• Hessenticket for Groups
• discounted Deutschland-Ticket with the Hessenpass mobil

• On many buses, you can hold your chip card up to a special reader as you board. If your ticket is valid, the device will display ‘OK’, a green light or a green tick – often accompanied by a beep.
• On trams, ticket inspectors check your eTicket using a handheld device.
• There may also be additional checks on buses – particularly on those without a built-in reader.

Go to a ticket machine or a sales point displaying the eTicket logo. Take your smartcard with you – the eTicket will be stored on it.

If you’d like to buy the ticket online, you can use the RMV TicketShop. There, you can purchase the ticket you require for your existing smartcard. 

You can use your smartcard time and time again to buy new eTickets. So please keep your smartcard, even if you don’t need a ticket at the moment.
The smartard must be replaced after 5 years.

1. Ticket details
The type of ticket, the fare zones it covers and how long the ticket remains valid are stored. Up to eight tickets (current and expired) can be stored on the chip; after that, the expired entries are overwritten.

2. Personal data
Personal data is used solely to ensure the smooth operation of the eTicket process.
For personalised tickets (such as a personalised annual pass or the Hessenian student ticket), the holder’s name is stored in a masked form, along with their date of birth and gender. This means that only the first letter of the first name and surname is stored in plain text.
No personal data is stored for transferable tickets.

3. Transaction data
The last ten transactions (validation checks and ticket purchases) are also stored on the smartcard for customer information purposes.
The processing of personal data is carried out in accordance with the Hessian Data Protection Act (HDSG) and the Federal Data Protection Act (BDSG). No personal movement profiles are created!

You can view the eTickets stored on your smartcard at the following locations:

Via RMVgo: You can read your smart card using your smartphone via the RMVgo app. To do this, open the ‘My Tickets’ section in RMVgo and select ‘My eTicket’. Activate the ‘Scan eTicket’ function and hold the smart card directly against the back of your smartphone. Move the smart card slowly until it is recognised. Any available eTickets on the smart card will then be displayed.

At an RMV ticket machine: Hold your smartcard against the area marked with the (((e-logo. The stored data will be displayed on the screen.

At any eTicket sales point: Have your smartcard scanned at an RMV sales point.

Online via meinRMV: Log in using your smartcard’s registration details. These can be found on the receipt you received with your smartcard. 
Under ‘Manage my smartcards’, you can view your stored tickets (e.g. season tickets or travel passes).

Either in person or in writing by post to the contract partner. The ticket will be deactivated on the desired contract end date or upon receipt of the notice of cancellation (postmark = last day of use). You do not need to return the smartcard – you can load new tickets onto it later.

If you ordered your season ticket online via the TicketShop on rmv.de, you can also cancel it conveniently online via your meinRMV user account: Log in to meinRMV, then go to ‘TicketShop Services’, select ‘Orders placed in the TicketShop’, click on the magnifying glass icon next to the season ticket you wish to cancel, and click on ‘Start cancellation process’.

It is also possible to cancel a season ticket purchased via the RMV TicketShop from Rhein-Main-Verkehrsverbund Servicegesellschaft mbH without logging into meinRMV. Under ‘Season Ticket Cancellation’, you can submit a notice of cancellation by completing and submitting the form provided.

Further information can be found in the fare regulations under section 3.2.3 and in the Special Conditions for the relevant ticket.