FAQ RMVplus: Innovation platform

RMV is constantly working to develop innovative, customer-centred products and services. The focus here is on integrating innovative mobility offers from various partners in the RMV area, such as bike sharing, e-scooters and flexible on-demand offers.

The RMVplus app is used to test and continuously develop newly developed services. As a user of RMVplus, you are the first customers to test these new services and share your experiences and suggestions with us. Our aim is to integrate the services successfully trialled in the RMVplus innovation platform into the RMVgo app. During the trial phase, we recommend that you also use the RMVgo app in tandem with RMVplus so that you can continue to access the tried-and-tested functions and services relating to bus and rail information and tickets.

There are no costs for using the RMVplus app itself. Costs are incurred when booking and using offers. These prices are based on mobility providers’ tariffs and can be viewed in the app at any time before you make a booking.

Bikesharing (Nextbike), e-scooters (TIER) and the RMV on-demand services (Colibri in Hofheim, Lahnstar in Limburg, SiGGi in Kelsterbach and EMIL in Idstein) are currently integrated.

There are plans to integrate further providers. You will be informed about this on the app.

As a first step, RMVplus gives you the option of conveniently booking and paying for various sharing and on-demand offers on an app. It is not possible to directly purchase RMV tickets in the RMVplus app in this first phase of the trial; this will continue to take place in the RMVgo app. If the mobility platform trail on RMVplus proves successful, we plan to integrate the offers into the RMVgo app.

No, this is not possible. RMVplus is currently in the trial phase, so you need an account for RMVplus. However, the use of several apps with just one account is planned.

Ja, aber nur eingeschränkt. Ohne Anmeldung können Sie Verbindungen suchen und Fahrzeugstandorte sehen. Für Buchungen ist eine Registrierung nötig.

• Für die Registrierung: E-Mail-Adresse
• Für die Buchung von Mobilitätsangeboten:
  • ein Zahlungsmittel (z. B. Kreditkarte)
  • Ihr Geburtsdatum
  • Ihre Adresse

Für die Registrierung gibt es keine Voraussetzungen.
Für Buchungen gilt: Sie müssen mindestens 18 Jahre alt sein.
Weitere Bedingungen hängen vom jeweiligen Angebot ab.

Nein, das geht nicht. In RMVplus brauchen Sie einen RMVplus-Account – eine Verknüpfung mit bestehenden Sharing-Accounts ist nicht möglich.

Nein, Ihr RMVplus-Account ist persönlich.
Nur Sie dürfen es nutzen, da der Vertrag mit dem Mobilitätsanbieter auf Ihren Namen läuft.

If your RMVplus account has been blocked, please contact the RMV service portal.

Details on the use of your data can be found in the privacy policy for the RMVplus app.

Please contact our service portal if you want to delete your RMVplus account.

Open "My profile" > "My data" in RMVplus and select "Change profile". You can adjust your details there. You can also change your payment details under "Payment options". It is not possible to make changes via the RMV website.

There are three ways you can do this in RMVplus:
1. Via the map: Select a vehicle on the map and click on "Start a ride".

2. Using the QR scanner in the app, you can scan the code on the vehicle in the business area and start your journey - even without searching for a connection beforehand.

3. Via "Trip planner": search for a connection with start and destination. The app shows suitable connections and prices. You can book directly. 

No, that is not possible. RMVplus only works in the RMV area.

Open the menu item "Bookings" in RMVplus and select your current journey. There you can pause or end it - depending on the provider.

Go to the journey you want to cancel in the "Bookings" menu. Select "Cancel journey"  - if the provider allows cancellations. The cancellation conditions of the respective mobility provider apply.

In the RMVplus app, you will see a map when selecting a vehicle. Areas outside the business area are marked in red. Vehicles may only be parked in the business areas.

You can find more information about bike sharing from nextbike here: https://www.nextbike.de/frankfurt/en/faq/

RMV's on-demand offers cannot be booked via RMVplus anymore. You can find more information about RMV's on-demand at: https://www.rmv.de/c/de/fahrplan/on-demand-verkehre

flux is a new mobility service in the Hochtaunus area. Users can book e-bikes, e-cargo bikes and e-cars at mobility stations in Friedrichsdorf, Neu-Anspach and Usingen. Bike and ride systems at the stations round off the offer. Further information can be found at www.rmv.de/flux

Before the journey, an amount is reserved on your deposited means of payment. After the journey, the actual price is being charged. The payment service provider Logpay handles the payment flow on behalf of the mobility provider.

You can pya by a credit card, SEPA or PayPal.

Open "My profile" and select "Payment option". Here you can add new means of payment, change or delete existing ones. After entering your personal data, you will be forwarded to our payment service provider Logpay for verification.

Billing takes place automatically after the journey - using the payment method you have stored in RMVplus. The invoice can be viewed under the menu item "Bookings" > "Invoices" and downloaded as a PDF.

Logpay processes the payments on behalf of RMV. Logpay therefore appears as the payee on your account statement.

Yes, when you book in the RMVplus app, an amount is pre-authorised on your means of payment. After the journey, this will be offset against the actual fee.

No, vouchers and already existing abos from other sharing providers can not be applied in RMVplus.

Please contact directly customer service.