FAQ RMVplus: Innovation platform

RMV is constantly working to develop innovative, customer-centred products and services. The focus here is on integrating innovative mobility offers from various partners in the RMV area, such as bike sharing, e-scooters and flexible OnDemand shuttles.

The RMVplus app is used to test and continuously develop newly developed services. As a user of RMVplus, you are the first customers to test these new services and share your experiences and suggestions with us. Our aim is to integrate the services successfully trialled in the RMVplus innovation platform into the RMVgo app. During the trial phase, we recommend that you also use the RMVgo app in tandem with RMVplus so that you can continue to access the tried-and-tested functions and services relating to bus and rail information and tickets.

There are no costs for using the RMVplus app itself. Costs are incurred when booking and using offers. These prices are based on mobility providers’ tariffs and can be viewed in the app at any time before you make a booking.

Bikesharing (Nextbike), e-scooters (TIER) and the RMV OnDemand shuttles (Colibri in Hofheim, LahnStar in Limburg, SiGGi in Kelsterbach and EMIL in Idstein) are currently integrated.

There are plans to integrate further providers. You will be informed about this on the app.

As a first step, RMVplus gives you the option of conveniently booking and paying for various sharing and OnDemand shuttles on an app. It is not possible to directly purchase RMV tickets in the RMVplus app in this first phase of the trial; this will continue to take place in the RMVgo app. If the mobility platform trail on RMVplus proves successful, we plan to integrate the offers into the RMVgo app.

No, this is not possible. RMVplus is currently in the trial phase, so you need an account for RMVplus. However, the use of several apps with just one account is planned.

Yes, but with limitations. You can search for connections and view vehicle locations without registering. Registration is required for bookings.

There are no prerequisites for registration. For bookings, you must be at least 18 years old. Further conditions depend on the specific offer.

No, that's not possible. RMVplus requires an RMVplus account – linking it to existing sharing accounts is not possible.

No, your RMVplus account is personal. Only you are authorized to use it, as the contract with the mobility provider is in your name.

If your RMVplus account has been blocked, please contact the RMV service portal.

Please contact our service portal if you want to delete your RMVplus account.

Details on the use of your data can be found in the privacy policy for the RMVplus app.

Open "My profile" > "My data" in RMVplus and select "Change profile". You can adjust your details there. You can also change your payment details under "Payment options". It is not possible to make changes via the RMV website.

Go to "My profile" in the RMVplus app and select "Log in". Click on "Forgot your password?" and enter your e-mail address. You will receive an e-mail with a link to set a new password.

Please contact our service portal if you would like to have your RMVplus account blocked.

There are three ways you can do this in RMVplus:
1. Via the map: Select a vehicle on the map and click on "Start a ride".

2. Using the QR scanner in the app, you can scan the code on the vehicle in the business area and start your journey - even without searching for a connection beforehand.

3. Via "Trip planner": search for a connection with start and destination. The app shows suitable connections and prices. You can book directly. 

No, that is not possible. RMVplus only works in the RMV area.

Open the menu item "Bookings" in RMVplus and select your current journey. There you can pause or end it - depending on the provider.

Go to the journey you want to cancel in the "Bookings" menu. Select "Cancel journey"  - if the provider allows cancellations. The cancellation conditions of the respective mobility provider apply.

In the RMVplus app, you will see a map when selecting a vehicle. Areas outside the business area are marked in red. Vehicles may only be parked in the business areas.

No, this is not possible. RMVplus and the apps of the sharing providers are not connected and do not show each other's bookings.

You can find more information about bike sharing from nextbike here: https://www.nextbike.de/frankfurt/en/faq/

RMV-OnDemand shuttles cannot be booked via RMVplus anymore. You can find more information about RMV-OnDemand at: https://www.rmv.de/c/de/fahrplan/on-demand-verkehre

flux is a new mobility service in the Hochtaunus area. Users can book e-bikes, e-cargo bikes and e-cars at mobility stations in Friedrichsdorf, Neu-Anspach and Usingen. Bike and ride systems at the stations round off the offer. Further information can be found at www.rmv.de/flux

Before the journey, an amount is reserved on your deposited means of payment. After the journey, the actual price is being charged. The payment service provider Logpay handles the payment flow on behalf of the mobility provider.

You can pya by a credit card, SEPA or PayPal.

Open "My profile" and select "Payment option". Here you can add new means of payment, change or delete existing ones. After entering your personal data, you will be forwarded to our payment service provider Logpay for verification.

Billing takes place automatically after the journey - using the payment method you have stored in RMVplus. The invoice can be viewed under the menu item "Bookings" > "Invoices" and downloaded as a PDF.

Logpay processes the payments on behalf of RMV. Logpay therefore appears as the payee on your account statement.

Yes, when you book in the RMVplus app, an amount is pre-authorised on your means of payment. After the journey, this will be offset against the actual fee.

No, vouchers and already existing abos from other sharing providers can not be applied in RMVplus.

Please contact directly customer service.

If you have any questions about RMVplus or its functions, please use the RMV service portal. If your question concerns the vehicle, please contact the respective provider.

Please use our service portal.

Please use our service portal.

Please contact the respective mobility provider directly.

Please contact nect directly. In the nect app you will find a help form in the menu under “Help”.

The RMV Mobility Budget is a certain sum of money provided monthly by your employer that you can use flexibly for various means of transportation available.

Further information: RMV-Mobility Budget

Please contact your employer to find out whether you can use the RMV Mobility Budget.

Your employer will send you a MOBIKO invitation link to register for the RMV Mobility Budget. After entering your login details in the RMVplus app, you will be asked to link your RMVplus account to your MOBIKO account. You can only use the RMV Mobility Budget after the successfull linking.

Please contact your employer or MOBIKO Support directly: support@mobiko.de.

Please contact your employer. Your access to the Mobility Budget in the RMV app will be renewed via your employer's invitation link and you will then be asked to link the accounts.

No, the mobility budget is a personal benefit that you receive from your employer. It is not transferable. You can find further information at: https://mobiko.net/faq-mitarbeiter-de/

Your currently available RMV Mobility Budget is displayed in the RMVplus app.

No, you need the RMVgo app to purchase a public transport ticket. You can then upload the ticket in RMVplus via the receipt scan process and submit it to the Mobility Budget.

You can view the mobility options that have been activated in RMVplus app.

You can check the amount of your Mobility Budget and the status of submitted invoices at any time.

You have the option of uploading external receipts, for example as a photo, in RMVplus.

During a booking in the RMVplus app you have the option of submitting the booking directly to the Mobility Budget.

Please contact your employer to have further mobility options activated.

Please contact the respective provider. You can find the contact options in the RMVplus app under Service > Questions about providers.

For detailed information on data protection, please refer to the privacy policy.

No, there is no storage of location data or transmission to third parties.

f you cancel a booking that was counted toward the mobility budget and receive a refund, the corresponding expense must be deleted in MOBIKO so that it is not reimbursed by mistake. If you cancelled the expense only after the monthly billing was completed, you must contact your employer so that your payroll can be corrected if necessary.

As long as the monthly closing for the mobility budget has not yet been completed, you can correct your submitted receipt at any time. Please contact MOBIKO Support directly at support@mobiko.de.

If a receipt was not accepted for the mobility budget, please contact MOBIKO directly.
For more information: MOBIKO FAQ for employees.

If the billing of the mobility service was not correctly offset against the mobility budget, please contact MOBIKO Support directly at support@mobiko.de.

You can check the amount of your Mobility Budget and the status of submitted invoices at any time.