FAQ RMVplus: Innovation platform
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RMVplus is an app from RMV that combines public transport and sharing services – such as bike sharing, car sharing, or e-scooters. As a user, you can book sharing services directly within the app. The goal is to later integrate successful ideas from RMVplus into the familiar RMVgo app.
Tip: During the test phase, use both apps – RMVplus for trying out new features and RMVgo for journey planning and tickets.
There are no costs for using the RMVplus app itself. Costs are incurred when booking and using offers. These prices are based on mobility providers’ tariffs and can be viewed in the app at any time before you make a booking.
Currently, you can book and use the following services with the RMVplus app:
- Bike sharing: Call a Bike, flux Bikesharing, nextbike
- Car sharing: flux Carsharing
- E-scooters: Dott
The RMVplus app is currently focused on testing the booking of sharing services. Purchasing RMV tickets is still only possible in the RMVgo app.
flux is a new mobility service in the Hochtaunuskreis district. Users can rent e-bikes, electric cargo bikes, and electric cars at mobility stations in Friedrichsdorf, Neu-Anspach, and Usingen. Secure collective parking facilities for bicycles and e-bikes at the train stations complement the service.
For more information, please visit www.rmv.de/flux
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No, this is currently not possible. RMVplus is still in the testing phase, so you need a separate account for RMVplus.
Yes, but only to a limited extent. You can search for connections and view vehicle locations without signing up. Registration is required for further bookings.
There are no prerequisites for registration. For bookings, you must be at least 18 years old. Further conditions depend on the specific offer.
No, that's not possible. RMVplus requires an RMVplus account – linking it to existing sharing accounts is not possible.
- To sign up:e-mail address
- To book a journey with a sharing provider:
- A payment option (e.g. credit card or PayPal)
- Your date of birth
- Your address
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No, your RMVplus account is personal. Only you are authorized to use it, as the contract with the mobility provider is in your name.
If your RMVplus account has been blocked, please contact the RMV service portal.
You can delete your RMVplus account yourself via the RMVplus app. To do so, follow these steps:
- Log in to the RMVplus app.
- Go to the "More" tab.
- Open the "Profile" menu item.
- Select "Profile settings".
Scroll to the bottom of the page and tap "Delete profile". This will permanently delete your RMVplus account.
Details on the use of your data can be found in the privacy policy for the RMVplus.
You can update your personal information directly in the RMVplus app. To do so, follow these steps:
- Log in to the RMVplus app.
- Go to the "More" tab.
- Open the "Profile" menu item.
- Select "Profile Settings".
You can now update your personal details.
You can also change your payment information via the "Payment Methods" menu item. It is not possible to make these changes through the RMV website.Please contact our service portal if you would like to have your RMVplus account blocked.
Go to "My profile" in the RMVplus app and select "Log in". Click on "Forgot your password?" and enter your e-mail address. You will receive an e-mail with a link to set a new password.
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There are two ways you can do this in RMVplus:
1. Via the map: Select a vehicle on the map and click on "Start a ride".
2. Using the QR scanner in the app, you can scan the code on the vehicle in the business area and start your journey - even without searching for a connection beforehand.The primary focus of the services offered is within the RMV region. Where mobility providers also make services in other regions of Germany available through RMVplus, these can be used in the same way as services offered within the RMV area.
Open the menu item "Bookings" in RMVplus and select your current journey. There you can pause or end it - depending on the provider.
Go to the journey you want to cancel in the "Bookings" menu. Select "Cancel journey" - if the provider allows cancellations. The cancellation conditions of the respective mobility provider apply.
In the RMVplus app, the service area of the selected mobility service is displayed on a map when choosing a vehicle.
No, this is not possible. RMVplus and the apps of the sharing providers are not connected and do not show each other's bookings.
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Before the journey, an amount is reserved on your deposited means of payment. After the journey, the actual price is being charged. The payment service provider Logpay handles the payment flow on behalf of the mobility provider.
You can pya by a credit card, SEPA or PayPal.
Open "My profile" and select "Payment option". Here you can add new means of payment, change or delete existing ones. After entering your personal data, you will be forwarded to our payment service provider Logpay for verification.
Payment is processed automatically after the trip using the payment method you have stored for the booking.
Your trip receipt or invoice can be viewed and downloaded as a PDF under "Bookings" > "Receipts" in the tab menu.
Note for Android users: In some cases, the receipt may not be displayed directly in the app but instead may be automatically saved to your device's Downloads folder.Yes, when you book in the RMVplus app, an amount is pre-authorised on your means of payment. After the journey, this will be offset against the actual fee.
Logpay processes the payments on behalf of RMV. Logpay therefore appears as the payee on your account statement.
No, vouchers and already existing abos from other sharing providers can not be applied in RMVplus.
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Please contact directly customer service.
If you have any questions about RMVplus or its features, please contact the RMV Service Portal.
If your question relates to a vehicle or your trip, please contact the respective mobility provider directly.Please use our service portal.
Please use our service portal.
Please contact the respective mobility provider directly.
Please contact the provider Nect directly. In the Nect app, you can find the "FAQ" and "Contact Support" options in the menu under Support.
You can also find the "FAQ" and "Email Support" options in the Service menu of the RMVplus app under Nect Document Verification.
Frequently Asked Questions about the RMV Mobility Budget
The RMV Mobility Budget is a monthly amount your employer provides. You can use it flexibly for selected mobility services. <p>Further information: <a href="t3://page?uid=14464#187401">RMV-Mobility Budget</a></p>
Please contact your employer to check whether you can use the RMV Mobility Budget.
Please contact your employer.
The Mobility Budget is a personal benefit from your employer. It is not transferable.
Further information:
mobiko.net/faq-mitarbeiter-de/
You can see your current available budget in the RMVplus app.
You can view your activated mobility options in the RMVplus app.
You need the app RMVgo to buy public transport tickets.
After purchase, upload the ticket in RMVplus using the receipt scan and submit it to your Mobility Budget.
Please contact the respective provider.
You can find the contact details in the RMVplus app under Service and Questions about providers.
You can find detailed information in the privacy policy.
Your location data is not stored or shared with third parties.
Receipts must show the invoice date for the month in which they are being submitted. Receipts can be submitted until the 3rd of the following month. Ideally, however, receipts should be submitted before the end of the month so that there is enough time for corrections if the receipt needs to be checked.
You can upload external receipts in RMVplus, for example as a photo.
During the booking process in the RMVplus app, select the option to submit the booking directly to your Mobility Budget.
You can check your available budget and the status of submitted receipts at any time in RMVplus.
Yes, you can continue to use your RMVplus account.
Please contact MOBIKO directly.
Further information: MOBIKO FAQ for employees.
You can correct a submitted receipt as long as the monthly closing has not been completed. You can do the change directly in the app.
For support, contact MOBIKO Support at support@mobiko.de.
Please contact MOBIKO Support at support@mobiko.de.
If you cancel a booking that was submitted to the Mobility Budget and receive a refund, delete the corresponding expense in MOBIKO. This ensures it will not be reimbursed.
If you cancel the expense after the monthly billing has been completed, please contact your employer. Your payroll can then be adjusted if necessary.