Service offers on site

White Label RMV ServiceTeam knitted on blue tissue

© rms GmbH

All partners in the RMV area, both local public transport companies and transport operators, are dedicated to ensuring that all passengers reach their destination safely and comfortably. We have compiled their special service offers for passengers with restricted mobility for you here.

Service offers in Frankfurt

Taxi call and exit on request in Frankfurt

Red bus at night in the city

© RMV - Helmut Vogler

Bus service: Exit on request

  • Possible on the bus lines (incl. night bus) in Frankfurt from 20.00 hours.
  • Not in the inner city
  • The stop request must be announced when boarding.
  • The driver decides on a suitable stop.
lighted taxi sign on a car roof

© Shutterstock/Chalabala

Taxi on request

  • The driver calls a taxi to the desired stop.
  • Possible in underground trains, trams and buses.
  • Registration required when boarding.
  • The taxi ride is not included in the ticket price.

Service staff support passengers who need active assistance in using public transport. This especially includes senior citizens, persons with restricted mobility use - even if temporarily so - and all passengers who need support and orientation assistance when travelling by bus and train.

The service is available Monday to Friday from 7.00 to 21.00 hours and Saturday from 10.00 to 17.30 hours.

The Passenger Escort Service is a free service offered by VGF. You only have to pay for your ticket.

The escort service picks you up at the door of your apartment at the agreed time and of course accompanies you back home.

Give us a call!

Please arrange your preferred date by telephone and as early as possible, at least one week in advance, with the Frankfurt Transport Company (VGF) on (069) 213-2 31 88.

The VGF customer service accepts your order on weekdays from 8.00 to 15.00 hours.

You can recognise our employees by their VGF uniforms and their "Passenger Escort Service" badge.

Leider keine Einträge gefunden

An employee helps a man in a wheel chair down the steps

© Verkehrsgesellschaft Frankfurt (VGF)

At the Frankfurt Transport Company (VGF), ascending aids are available to help wheelchair users at underground stations in Frankfurt to safely navigate stairs, for example if an elevator is defective, or not available. The mobile ascending aids are operated by appropriately trained employees. The wheelchair is hooked into a device, that allows it to climb or descend stairs safely. Since the maximum weight of the ascending aid is about 180 kilograms, passengers with an electric wheelchair are transferred to a normal wheelchair if necessary and the electric wheelchair is transported separately.

You will find our ascending aids permanently located at the "Hauptwache", "Konstablerwache", "Bockenheimer Warte" and "Festhalle/ Messe" stations. From there, they can be brought quickly and easily to all other underground stations in Frankfurt where their use is required.

Simply ask for them

This service can be requested from the VGF Safety and Service Centre

  • free of charge via the emergency call and information desks in the stations or
  • by telephone at (069) 213-2 27 08