FAQ service & contact

We value your opinion on the quality of our public transport services. Please use our online service portal (Only in German) to contact us.

RMV Service Hotline is also available around the clock for information on travel options, prices and services.

Yes, but only under certain conditions. This also applies to expenses for taxi journeys. You will find more information here: Guarantees and passenger rights. Unfortunately, it is not possible to process refunds or claims for compensation that fall outside the scope of these customer guarantees in accordance with our Common Conditions of Carriage.