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FAQ - frequently asked questions

Lost property

Wallet on a bench on the platform

© Adobe Stock - photophonie

If you have left something on buses and trains and at stops and stations please dial the RMV Service Hotline: 069 / 24 24 80 24.

Tell the hotline staff the mode of transport, route number and the name of the place or local district where you were travelling. Wherever possible, they will try to assist you further or at least provide you with the correct local contact.

Customer advisor on the phone

© RMV/Haas

RMV Service Hotline – 24/7

You can get information on timetables and fares, leisure tips and on all aspects of RMV from the staff at the RMV Service Hotline: 069 / 24 24 80 24.

How to contact us

Your concern can reach us and our partners in many ways: quickly via the online service portal or personally on site.

Hands using a keyboard


Enquiries, questions or criticism via Web (only in German)

Customer at a service counter

© RMV/Stefanie Kösling

A service desk with two employees and two clients at each end

© RMV / Arne Landwehr

Guarantees & rights of passengers

The following applies in principle: Passengers can expect their mode of transport to be punctual. If this does not happen, there are various ways to get part of the fare back, for example.

Only for holders of personal annual tickets of the adult fare: Reimbursement of taxi costs or long-distance tickets in case of delays in regional transport.

Mobility guarantee for personal annual ticket (only in German)

Passengers are entitled to compensation or reimbursement of the fare in the event of delays or cancellation of the train. In addition, under certain conditions, costs for alternative transport by long-distance train or taxi may be reimbursed.

Passenger rights in railway transport (only in German)