Service
Any questions? See if the answer to your question is there:
Lost property
© Adobe Stock - photophonie
If you have left something on buses and trains and at stops and stations please dial the RMV Service Hotline: 069 / 24 24 80 24.
Tell the hotline staff the mode of transport, route number and the name of the place or local district where you were travelling. Wherever possible, they will try to assist you further or at least provide you with the correct local contact.
© RMV/Haas
RMV Service Hotline – 24/7
You can get information on timetables and fares, leisure tips and on all aspects of RMV from the staff at the RMV Service Hotline: 069 / 24 24 80 24.
How to contact us
Your concern can reach us and our partners in many ways: quickly via the online service portal or personally on site.
© RMV
Enquiries, questions or criticism via Web (only in German)
© RMV/Stefanie Kösling
© RMV / Arne Landwehr
Guarantees & rights of passengers
The following applies in principle: Passengers can expect their mode of transport to be punctual. If this does not happen, there are various ways to get part of the fare back, for example.
Only for holders of personal annual tickets of the adult fare: Reimbursement of taxi costs or long-distance tickets in case of delays in regional transport.
Mobility guarantee for personal annual ticket (only in German)
Passengers are entitled to compensation or reimbursement of the fare in the event of delays or cancellation of the train. In addition, under certain conditions, costs for alternative transport by long-distance train or taxi may be reimbursed.
Passenger rights in railway transport (only in German)