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  • RMVsmiles: Collect points, get rewards 

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Forgotten?

RMVsmiles - Das Bonusprogramm

FAQ

Questions about RMVsmiles? Click here to find the answers.

Registration

I did not receive the 500 Welcome Smiles when I registered.

  • This may be because you previously registered for RMVsmiles and then unsubscribed. You will only receive Welcome Smiles when you register for the first time.

Collect Smiles

How do I collect Smiles to redeem for discount vouchers?

  • Start buying your tickets online through the RMV-TicketShop or as a RMV-HandyTicket via the RMV-App on your mobile phone.

How many Smiles do I get for a ticket purchased online or through my mobile phone?

  • The Smiles bonus points always refer to the Euro amount of your ticket purchase. For an amount in excess of 7,90 Euro you get 790 Smiles. When buying tickets for more than 539.30 Euro you get 53.930 Smiles (1 eurocent = 1 Smiles).

I have received a promotional code for Extra-Smiles. Where do I enter this?

  • Login to www.rmvsmiles.de, go to "Mein Konto", and enter the promotional code into the input box on the right side. Note: Each promotional code is only redeemable once. Please pay attention to the expiration date.

How long does it take until the Smiles are credited after a purchase?

  • When you purchase a ticket through the RMV-TicketShop, the Smiles credit occurs only after the amount has been debited from your account or your credit card. When purchasing a RMV-HandyTicket you will receive the RMVsmiles credit immediately after the purchase confirmation. Note: During times of peak usage, the credit can be delayed for up to 10 minutes.

How long are my collected Smiles valid?

  • All Smiles collected from the previous year are deleted on December 31st of the following year. This means that all Smiles you have collected by December 31st, 2013 and not redeemed by December 30th, 2014 are irrevocably deleted on December 31st, 2014.

Stop collecting Smiles

I am not interested in RMVsmiles anymore and want to disable the collection of Smiles, but still keep my meinRMV account. What do I do?

  • Please note, that by unsubscribing you delete all of your collected Smiles credits permanently. If you still want to unsubscribe, please go to the "Unsubscribe from RMVsmiles" page.

You have questions for us that are not listed here?

Please contact us directly via the RMVsmiles contact form - we're here to help: smiles.www.rmv.de/service/kontakt.html

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