RMV
RMV ticket machines
RMV ticket machines
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(© RMV - Julie Weinkauf)
In the area covered by RMV, there are different types of ticket machines that are operated by various transport companies as RMV sales partners. In order to make it easy for you to use the machines, we have introduced a standard operating procedure wherever possible.
Range of tickets available from RMV ticket machines
You can normally obtain the following from RMV ticket machines:
- Single tickets
- Day tickets
- Group day tickets
- Supplementary tickets
- Onward travel tickets
- Tickets valid for local travel
In addition to these, many ticket machines provide:
- Weekly and monthly tickets for adults, and
- Weekly and monthly tickets for schoolchildren and apprentices
Purchasing tickets from RMV ticket machines
Currently, there are essentially two types of machines in use: the older version has a screen and numeric keypad and is gradually being replaced with modern touchscreen machines. For your information, a short summary of the operating instructions is provided below. If the ticket machine does not work, we’ll tell you how to purchase your tickets.
Touchscreen ticket machines
New Deutsche Bahn machines in use in RMV area
The new Deutsche Bahn (DB) ticket machines are equipped with a screen which has a touch-sensitive surface (i.e. touchscreen).
There are two different types of design for these machines:
- The RMV machine has a turquoise housing and displays the RMV start page
- The DB machine has a red/grey housing and displays the DB start page
Both types provide a complete range of RMV tickets and DB tickets for local and long-distance services.
Other touchscreen machines
Ticket machines with touchscreens are also operated by Hessische Landesbahn (HLB), Verkehrsgesellschaft Frankfurt (VGF), Verkehrsverbund Mainz-Wiesbaden (VMW) and HEAG in Darmstadt.
How to use them
Simply follow the instructions on the user screen:
- Depending on the version, the new machines start up with a different start page. The turquoise-coloured RMV machine starts by selecting the destination for the journey for local services in the RMV network. If you would like to request a ticket for a long-distance service or travel beyond the limits of the RMV network, please use the “DB Rail” button to access the start page for long-distance services.
The start page of the red machines displays the entire range of tickets available from DB. However, you can also directly access RMV tickets using the “Verkehrsverbund RMV” button. - You have several options for selecting tickets. You can:
- use one of the abbreviated dialling keys
- enter or select the destination
- enter the two or four-digit destination code
- After entering the destination for your journey, select the type of ticket you require. Both RMV single journey tickets and RMV season tickets are available.
- Where alternative routes are available through different fare zones, please select your preferred route.
- First check the information displayed on the screen and then pay the amount displayed.
- Take your ticket from the machine and if appropriate take your change from the change tray.
By simply touching the screen, you can set the operating instructions on the screen to various languages (English, French, Italian, Spanish and Turkish).
As a rule, coins and banknotes are accepted as means of payment. Any cashless payment options will also be displayed on the screen.
Ticket machines with a screen and numeric keypad
Most RMV ticket machines have a user screen and numeric keypad and guide you through your ticket purchase.
How to use them
- Select your destination from the list of destinations.
- Enter the two or four-digit code number (“Destination No.”) next to the destination using the numeric keypad.
- Press the button on the keypad below the numeric keypad for the type of ticket you require (adult or child fare). A choice of routes will appear – enter the route number (“Route No.”) you require using the numeric keypad.
- First check the information displayed on the screen and then pay the amount displayed.
- Take your ticket from the machine and if appropriate take your change from the change tray.
With just one touch of the keypad, you can set the operating instructions on the screen to English, French, Italian, Spanish or Turkish.
You can pay with banknotes – € 5, 10, 20 and 50 notes are accepted. The machine displays the denominations of banknotes it will accept. This depends on the cost of the fare and the change available in each case. You can also use your debit card to make a cashless payment at many of the machines.
What if the machine is out of order?
If there is no other option for purchasing tickets at the station or the stop (i.e. if there are no other ticket machines or a sales window), you will have to buy a ticket on board the service, if possible. This does not present a problem for bus journeys. On rail journeys, please inform the station/train staff and/or the conductor immediately that the machine is out of order.
Please note: Make a note of the machine number and the transport company responsible. You will find this information on the bottom edge of the machine sign.
To report a machine that is out of order, please click on Regional transport companies or Your local contact.
To report a DB machine that is out of order, please contact automatenmeldung@deutschebahn.com.