Easily update the eTicket

Changes to the contents of your ticket and new tickets are provided electronically to be saved to your eTicket. You can change electronic tickets at the RMV sales offices (for instance also using an order form) and reorder them there or at the RMV-TicketShop. When the order has been placed and processed, your transportation company will inform you as of which date you can update your eTicket.

How to update your smart card

There are three ways of transmitting changed or new tickets to your eTicket:

• at a RMV ticket machine in the RMV transport district
• in one of the eTicket sales offices – these are RMV sales offices as well as DB travel centres, which bear the the (((e logo
• via the RMVgo app on your Android smartphone

All RMV ticket machines in the RMV transport district have an eTicket read/write device, via which the electronic tickets are transmitted to the smart card. There, the eTicket can also be read or written with the electronically stored ticket for pick-up.

To do so, place the smart card on the area marked with the (((e logo. Within a matter of seconds, the new ticket will then be “written” on your eTicket, i.e. added and stored on the chip.

These machines can be found at every station with connections to suburban trains or DB regional trains.

During opening hours, you can have the changes stored in your name or the new ticket written on your smart card at the  eTicket sales offices.

Please note that you can only obtain in-house customer services for the eTicket at the VGF (Frankfurt), ESWE (Wiesbaden) and HEAG mobilo (Darmstadt).

Updating via smartphone

Changes to the contents of a ticket or a new ticket can also be transmitted to the smart card via the RMVgo app on an NFC-enabled Android smartphone. Due to different technical requirements, this is not yet possible on all smartphones - but give it a try!

This is how it works:

1. Open the RMVgo app and click "eTicket" in the menu.
2. Hold your smart card against the rear of the smartphone - that is where the NFC interface is located. It takes approximately 20 seconds until the new ticket is loaded onto the smart card. Do not remove the smart card from the device during this process.
3. Please make sure that the ticket was transmitted by clicking on the ticket marked “new” on your smartphone’s user interface. 
4. That´s it! The new ticket is now on the smart card and you can use it as usual.

A tip: If you are in a WLAN network of a company, it can so happen that this action cannot be carried out because of settings in the company's own Firewall. Then please try it again through your own "mobile data network".